Connectivity between UMBC and Comcast restored
After working on the issue throughout the day yesterday and today, the network team was able to get service restored between UMBC and Comcast late this afternoon around 5:00pm. All of the campus resources such as Blackboard, myUMBC, Library journals, gl.umbc.edu, and others should now reachable from Comcast connected machines.
If you are still having issues or have questions, please feel free to contact me at
damian@umbc.edu
Thank you for your patience and understanding as we worked with Comcast to troubleshoot and get this resolved.
Damian Doyle
Senior Director, Enterprise Infrastructure and Support
DoIT - UMBC
]]>
After working on the issue throughout the day yesterday and today, the network team was able to get service restored between UMBC and Comcast late this afternoon around 5:00pm. All of the campus...
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Mon, 21 Nov 2016 21:35:34 -0500
Connectivity problems between Comcast and UMBC
Throughout the day Sunday November 20th there have been intermittent connectivity problems for users with Comcast Xfinity network services when trying to reach Services within UMBC such as myUMBC and Blackboard.
We have been working with our Internet provider to try and reroute traffic through a different path but at this point the issue appears to be with something either within Comcast or far enough outside of UMBC that we have been unable to fix the issue.
We will continue to work on this tomorrow and will send an update once we have more information.
If anyone has any questions please feel free to email me at
damian@umbc.edu.
Damian
]]>
Throughout the day Sunday November 20th there have been intermittent connectivity problems for users with Comcast Xfinity network services when trying to reach Services within UMBC such as myUMBC...
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Mon, 21 Nov 2016 00:16:17 -0500
New Critical Linux Vulnerability Effects Most Systems
A new vulnerability dubbed DirtyCow should be patched asap
I'm not going to pretend I understand the naming for this bug, but this new vulnerability is very serious, one of the most serious in years, and should be addressed immediately.
This exploit, dubbed Dirty Cow, allows for users to get root level access through a privilege escalation bug that has been present in most versions of the Linux operating system going back a number of years. This bug has been patched by all of the linux distributions in the last few days so everyone should be able to patch their systems.
DoIT is actively patching their systems as we speak, and we encourage all Linux admins to patch their systems as soon as possible, especially if they are accessible from the Internet.
I've included a link to the article about the bug, please contact me if you have any questions or concerns.
Damian Doyle
Senior Director of Enterprise Infrastructure
]]>
I'm not going to pretend I understand the naming for this bug, but this new vulnerability is very serious, one of the most serious in years, and should be addressed immediately. This exploit,...
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Thu, 27 Oct 2016 12:48:11 -0400
Deadline for Spring Semester Software Requests is Oct 31st
Submit your new software requests now!
Please be aware that software installation requests for DoITs Spring semester lab images are due on October 31st. Any software requests submitted after this deadline will not be installed in DoIT managed labs for the 2017 Winter and Spring semesters. Software previously available on our lab images will continue to be available. For information regarding the submission of software requests, please consult our FAQ.
]]>
Please be aware that software installation requests for DoITs Spring semester lab images are due on October 31st. Any software requests submitted after this deadline will not be installed in DoIT...
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Wed, 26 Oct 2016 14:19:12 -0400
Wed, 26 Oct 2016 14:19:38 -0400
Issues connecting to Box and other websites Friday Oct 21st
Beginning early this morning, there has been a widespread denial of service attack against one of the Internet domain name providers. This attack has been affecting many sites and services on the east coast and throughout the US. We have noticed services being disrupted or unavailable to many sites including Box.com, Twitter, Spotify, Paypal, Netflix, CNN and various others.
The company is working to get access to these and other affected sites restored as quickly as possible. I've included an excerpt from the company, DYN, that is being attacked.
For the most up to date information on the status of Box.com, please go to their services dashboard:
https://box.statuspage.io/
Excerpt from Dyn's website and a link to their monitoring page:
https://www.dynstatus.com/incidents/nlr4yrr162t8
From Dyn.com:
--------------
"This attack is mainly impacting US East and is impacting Managed DNS customers in this region. Our Engineers are continuing to work on mitigating this issue.
Starting at 11:10 UTC on October 21th-Friday 2016 we began monitoring and mitigating a DDoS attack against our Dyn Managed DNS infrastructure. Some customers may experience increased DNS query latency and delayed zone propagation during this time. Updates will be posted as information becomes available.
Customers with questions or concerns are encouraged to reach out to our Technical Support Team."
----------------
If you have any questions or concerns, please feel free to contact me for more information.
Thank You,
Damian Doyle
Senior Director of Enterprise Infrastructure
DoIT - UMBC
]]>
Beginning early this morning, there has been a widespread denial of service attack against one of the Internet domain name providers. This attack has been affecting many sites and services on the...
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Fri, 21 Oct 2016 14:39:15 -0400
Fri, 21 Oct 2016 14:54:56 -0400
Lunch and Learn With Request Tracker Features Huge Turnout
Users group learns of new features and effective practices
In early October, the Request Tracker (RT) users group met in the
newly renovated Engineering Room 023 for an informative session on RT’s upcoming features and overall integration within UMBC. Over 35 people from various departments attended the lunch and learn and an effective practices interactive panel provided key insight into RT’s best uses.
Starting off the session, Joe Kirby, Assistant VP of DoIT, gave a brief overview of upcoming features for RT version 4.4. The new version will offer selectable multiple files, drag and drop attachments, and inline previews for certain file types like images. For a complete list of upcoming changes, check out the
release notes here.
Image shows Joe Kirby, Assistant VP of DoIT, walking the RT users group through the upcoming features of RT version 4.4
Andrea Mocko then gave a presentation on campus use of RT based on the FY 16 User Support. In short, the department of Academic Affairs has the highest use of RT by division and the top referring sites and the volume of TSC phone calls has gone down significantly. For a more complete picture, you can check out the
FY 16 Review here.
“There would be people stopping at the desk for on the cuff technical support.”
The panel then went through what it was like implementing RT into their respective departments, starting with what the initial problem was before implementing RT.
Jackson described life before RT as challenging and the inability to keep track of everything was not ideal with their goal of providing excellent customer service. “There would be people stopping at the desk for on the cuff technical support.” said Jackson.
Image shows Andrea Mocko, head of the TSC, giving a brief overview of campus support with RT
Shahid had similar problems to Jackson. Schreihofer ran into workflow problems, and wanted to be consistent and automated every time when responding to a ticket. Thompson had no central way of receiving or tracking incoming tickets.
These were all major issues the panelists described, until they remedied it by implementing RT into their departments.
RT will be 8 years old on February 23, 2017. Kirby said “I have realized over the years it was not me getting [users] to buy in, but rather [users] sharing their needs and willingness to work with us.”
“RT does all the heavy lifting, and gets it done.”
You can see this type of collaboration with all of the panelists who attended the lunch and learn. Each one of them found ways to integrate RT into their department, and customize it to suit their needs.
Schreihofer for example looked into canned responses for web forms, which would then go on to be implemented in the Technology Support Center (TSC). “RT does all the heavy lifting, and gets it done.” said Schreihofer
“Other universities point to what we have and say ‘I want that’”
Thompson implemented RT as a way to replace paper processes within his department as well as improving workflow within the OGC. You can check out more about
Thompson’s implementations here. After implementing RT, Thompson says he gets several questions from institutions outside of UMBC. “Other Universities point to what we have and say ‘I want that’” said Thompson.
One of Kirby’s favorite quotes that describes RT and implementing it at UMBC comes from computer scientist and
Navy Rear Admiral Grace Hopper, who said “The most dangerous phrase in our language is ‘We’ve always done it that way.’”
For more about RT and upcoming users group meetings, you can follow the myUMBC RT group here. Contact Joe Kirby to talk about implementing RT in your department.
]]>
In early October, the Request Tracker (RT) users group met in the newly renovated Engineering Room 023 for an informative session on RT’s upcoming features and overall integration within UMBC....
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Wed, 19 Sep 2018 14:24:20 -0400
Laptop Loans Location Has Moved Within AOK Library & Gallery
Available at Circulation desk on 1st floor of AOK
With support from DoIT in
Fall 2015, the AOK Library & Gallery expanded its equipment loan program to include laptops. The location to request these laptops has moved to the 1st floor Circulation desk. Any UMBC faculty, staff, and students with a current UMBC ID may borrow the laptops.
For this semester, DoIT has expanded the program to include twice number of available laptops at checkout. There is a choice of requesting a Macbook Pro or a Dell Latitude. Included with the laptops are their respective chargers and carrying bag.
Mac and Dell laptops that are available to borrow and their listed specs.
It’s important to note that the laptops are available on a first-come, first-served basis and may be checked out until the library closes the next day. You can find more information regarding the laptop loan
program here.
]]>
With support from DoIT in Fall 2015, the AOK Library & Gallery expanded its equipment loan program to include laptops. The location to request these laptops has moved to the 1st floor...
http://lib.guides.umbc.edu/c.php?g=529975&p=3624794
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Tue, 04 Oct 2016 08:26:44 -0400
UMBC Gmail Now Accessible Through Google Inbox App
See highlights, add reminders, and bundle messages
Google Inbox offers several features not found in regular Gmail. Highlights lets you see things like attachments and pictures without having to open your message.
When you add a reminder, it will help you accomplish it by including relevant info like phone numbers and links. In addition, Inbox bundles your messages in groups like finances and purchases by default, but can be disabled if needed.
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DoIT would like to announce that you can now use your UMBC gmail address with Google Inbox by Gmail. Inbox is available on the Google Play Store, Apple App Store and can be accessed on the web by...
https://www.google.com/inbox/
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Mon, 19 Sep 2016 10:11:55 -0400
Kudos to Holly Owens on Her New Advisory Board Appointment
Serving Turning Technologies Higher Education Advisory Board
DoIT would like to recognize its own Holly Owens for her appointment to the Turning Technologies Higher Education Advisory Board where she will be representing UMBC. The group is compiled of 15 representatives from all across the country who get to see previews of upcoming clicker software and have input on product updates for Turning Technologies.
“It’s exciting to have influence on product design…”
Owens will be part of a group that has a direct influence on clickers and recommendations for them to be the best product for end-users. “It’s exciting to have influence on product design and also network with people around the country that I normally wouldn’t get to chat with.” said Owens.
She will also be presenting at Turning’s national conference in Las Vegas this October, where she will be discussing the migration plan UMBC implemented when transitioning from TurningPoint 5 to TurningPoint Cloud this year.
"I'd really like to help develop a clicker community..."
In the long term, Owens wants her new board appointment to help her learn more about product development and also making connections with other clicker users across the country. “I’d really like to help develop a clicker community not just among the board members, but also other clicker users in the nation.” said Owens.
Congratulations to Holly Owens and her new role representing UMBC on the Turning Technologies Advisory Board!
For more information on clickers, you can check out DoIT’s extensive FAQs on clickers here
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DoIT would like to recognize its own Holly Owens for her appointment to the Turning Technologies Higher Education Advisory Board where she will be representing UMBC. The group is compiled of 15...
http://doit.umbc.edu/news/
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Mon, 19 Sep 2016 09:01:46 -0400
New Process For Acknowledging Employee FERPA Obligations
Employees have 45 days to do so
Earlier this month, all UMBC employees with access to confidential student information – typically faculty and staff with access to advising records in PeopleSoft or the Report Exchange (REX) data warehouse – were notified about a new process for acknowledging their obligations to protect student data under the Family Educational Rights and Privacy Act (FERPA).
If you see the FERPA acknowledgement screen below, you have 45 days to accept or your access to these systems will be disabled. For more information, an FAQ is available at https://wiki.umbc.edu/x/JgAEB
FYI: UMBC's Division of Information Technology has licensed a brief (4 min, 32 sec) FERPA video tutorial from the SysAdmin, Audit, Network and Security (SANS) Institute but access to the tutorial is granted upon request. To do so, please submit a Request Tracker (RT) ticket on the myUMBC Help menu or directly at my.umbc.edu/help.
If you have additional questions about FERPA, please feel free to contact Pam Hawley, University Registrar, at x5-2832 or mcinnis@umbc.edu.
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Earlier this month, all UMBC employees with access to confidential student information – typically faculty and staff with access to advising records in PeopleSoft or the Report Exchange (REX) data...
http://registrar.umbc.edu/services/records/disclosure-of-student-records/
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Wed, 24 Aug 2016 16:24:49 -0400
Wed, 24 Aug 2016 16:28:24 -0400
