DoIT Lends a Helping Hand With Community Service
Outreach at the Therapeutic & Recreational Riding Center
Earlier this summer, members from the Instructional Technology team devoted their time with community outreach at the Therapeutic & Recreational Riding Center (TRRC). The center provides physical and occupational therapy services to children and adults with a wide range of physical, mental, and emotional disabilities.
Led by Dr. Sherri Braxton-Lieber, Director for Instructional Technology, the team was tasked with landscaping, which included pulling weeds and freeing up some hidden rose bushes. Braxton-Lieber also works at the TRRC and has supported it for over 10 years.
“The center provides great services and reaches many families…”
The area that had been overrun by weeds. They were prickly and very hard to get out, requiring the team to use gloves.
“The center provides great services and reaches many families, but has no budget for most of the ground maintenance and landscaping activities.” said Braxton-Lieber.
Brad Boyle, Instructional Technology Specialist, was just one of the several team members helping out. He described the experience as fun, and that it was a nice way to bond with coworkers. “I have done work like this before, and it is nice to be able to help out a place that serves others.” said Boyle.
“To have any type of positive impact is the most important part of it for me.”
Community service such as this helps the center out greatly. Rather than having regular volunteers focus on the landscaping, it frees them up to serve the people who come to the TRRC to the best of their abilities.
“I see serving others in any way as an important part of my life,” said Boyle. “To have any type of positive impact is the most important part of it for me.”
This type of community outreach creates a much different experience than most are used to. Instead of being in an office setting, the Instructional Technology team was outside working together, with each member taking on a different section of weeds, which worked out well to clear them out in an efficient manner.
“... Even the smallest change makes a huge impact!”
After dealing with those prickly weeds, the area is now clear and mulch was placed to control the return of the weeds.
Holly Owens, Instructional Technology Specialist, said “It’s important to me as a member of the UMBC community to reach out and be involved, even the smallest change makes a huge impact!” Owens had previously only done yard work at her home prior to volunteering at the TRRC and encourages others to go out and make a difference.
“I think the most fulfilling thing about this is experience is knowing that we made a difference and were able to help others.” said Owens.
Mariann Hawken, Instructional Technology Specialist, is no stranger to this type of community outreach. On a regular basis, she volunteers for her son’s bowling league, which provides a team experience with free equipment and coaching for disabled players. That same team experience was also present at the TRRC. Hawken said, "It was a nice experience to volunteer, especially as a team."
“Working together ensured we were able to get the job done and it gave our team a chance to do something that required a different kind of collaboration and cooperation.” said Hawken.
"...they should find something they have interest and passion for and give their time."
Braxton-Lieber would love to have this type of service at the TRRC become a yearly commitment but also wants more DoIT employees to get involved anywhere. “There are so many nonprofits in Maryland that need the support,” said Braxton-Lieber. “They should find something they have interest in and passion for and give their time.”
In a letter to the team, Dr. Helen Tuel, Founding Director at the TRRC, thanked the team for the amount of work they did around the center. Tuel said “Thank you for believing in the work we do and for giving the children in our care hopeful futures full of possibilities with much potential and brimming with success.”
From left to right: Sherri Braxton-Lieber, Mariann Hawken, Brad Boyle, Indigo (Sherri’s Horse) and Holly Owens.
If you want to learn more about the TRRC or volunteer to help out, you can contact Sherri Braxton-Lieber at
sblieber@umbc.edu
]]>
Earlier this summer, members from the Instructional Technology team devoted their time with community outreach at the Therapeutic & Recreational Riding Center (TRRC). The center provides...
http://www.trrcmd.org
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Setting New Technology Standards in Existing Seminar Rooms
How AV services can upgrade your seminar room technology
In the Information Technology and Engineering Building (ITE), room 325B was just a simple conference room. Equipped with just a projector and a single VGA cable for input, the connectivity options were severely limited. A tall audio visual (AV) rack in the corner of the room housed all sorts of outdated inputs, from VHS to DVD. The room was just not equipped to match the technological needs of today, but AV services changed all that by working with the CSEE department to meet their needs.
What ITE 325B used to look like. In the corner of the room was a large AV rack with lots of outdated technology and overhead was a loud projector that dimly displayed presentations.
“After over 125 installs, what works best is second nature.”
Jack Malone, lead technician for DoIT’s AV Services is no stranger to the process of upgrading rooms. His job involves speccing equipment, finding resources, and even installing these upgrades into the rooms. Malone knows what works best with varying rooms, such as ITE 325B. “After over 125 installs, what works best is second nature.” said Malone. “Rooms, for the most part, organize themselves. In this case [for ITE 325B], and rooms like it, our decision is already made as to where to locate our equipment.”
Once determining where the new equipment is going to go, it’s just a matter of what the room needs. Malone doesn't work alone in figuring out what a room needs, and instead collaborates with another AV Specialist named Danielle Brown.
“...We plan based on the needs of the department…”
Brown is also no stranger to AV upgrades. After being a full time AV Specialist for 2 years, she's equipped over 50 spaces with AV upgrades and installs. She wrote the proposal for the project and designed the system in ITE 325B with help from Malone. In addition to that, she got quotes on equipment and selected which vendors to use based on who gave her the best price.
“Like any install we do, we plan based on the needs of the department and what they ultimately want to use the space for.” said Brown.
For ITE 325B, the main focus of the department was presentations and conferences. The room was actually equipped to handle that, which helped Brown and Malone quite a bit. “In this case, some of those components were already installed,” said Brown. “so we were able to retain some parts of the existing system and incorporate them into the upgrade to save time and money.”
Before AV Services stepped in, the room was just equipped with a dim projector along with a VGA input. Now, the room features a 90 inch HD television with easily accessible HDMI input, allowing for bright and crisp presentations. Older devices that connect to the TV have their signal upscaled thanks to a newly built in scaler, which helps with image clarity.
A before and after comparison in the AV rack changes. Gone are the VHS inputs and other older technology. Instead, the new, much shorter and more compact AV housing holds a blu Ray player, a built in scaler that up converts any non HDMI signal to 1080p, and controls mounted on the top of the housing for quick and easy access.
“Elegant infrastructure gets oohs and ahhhs.”
AV Services strives for elegance when they upgrade your room. Malone reflects this with elegant hardware like the built in scaler which allows to convert any source to 1080p, preventing the need to configure your display settings before you project your screen on the TV. “To me, elegant infrastructure gets oohs and ahhs and it blends into the environment.” said Malone.
What most departments aren't aware of that this type of work can be done in-house rather than contracting these jobs outside of UMBC which is why AV Services wants to spread the word that they are happy to consult with departments to build, design, and install systems. The cost to the department is the equipment provided to them. “At the very least, we can work with them to come up with a low-budget solution. If they decide not to pursue there is no money wasted on labor or consulting costs.” said Brown.
“We would love to hear from any department interested in making changes…”
Not every room will be like ITE 325B and AV Services understands that. If they are frequently performing maintenance on a departmental space or have a lot of break-fix tickets coming in from a space, they will contact the department to help them improve the system so they have something that works more reliably.
There are no set packages to request for your room and AV Services works directly with the department to determine their needs at a cost that saves both time and money. “We would love to hear from any department interested in making changes to their instructional technology.” said Brown.
If your department has a space they are looking to upgrade, you can submit an RT ticket to the Classroom Technology queue. In addition, you can call and set up a meeting with the AV Services team.
The renovated ITE 325B conference room. Equipped with a 90” HDTV and support for HDMI input. A distinct advantage of the TV compared to the typical projector is a brighter, more detailed image.
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Mon, 11 Jul 2016 07:00:50 -0400
UMBC Now Has a 100 Gb Connection & Faster Netflix Loading
Enjoy more streaming on a faster network connection
DoIT would like to announce that UMBC now features a 100 gigabit connection speeds available on campus. In addition, there is now a Netflix node installed in the Data Center on the ground floor of the Engineering Building.
The Netflix node is a server that holds the video content that is streamed to your device. When streaming a show or movie from Netflix, your data is typically streamed from nodes deployed across the country and world. Traditionally, Netflix tries to have your stream come from a node that is closest to you, delivering the best possible streaming experience.
This is all possible thanks to the
Netflix Open Connect program and Norwin Malmberg, Chief of Network Technology at Maryland Research and Education Network (MDREN). The Netflix Open Connect program partners with Internet Service Providers (ISPs) to provide Netflix customers the highest quality viewing experience possible by localizing substantial amounts of traffic.
MDREN acts as an ISP and provides advanced network services to
multiple University System of Maryland (USM) schools, private colleges, and community colleges throughout the state. Malmberg contacted Netflix and was able to get membership into the Open Connect program, thanks to MDREN consuming sufficient Netflix bandwidth throughout all the varied partner campuses and organizations to qualify for a node.
UMBC volunteered to partner with MDREN and host the node on our campus to provide the best possible service to not only our student, but students throughout the state.
"High speed connections and low network delay..."
Mike Petry, General Associate for DoIT, helped install the node on campus on April 25th, 2016. Petry said, “The benefits to UMBC and the other USM campuses is having a node with high speed connections and low network delay that is able to serve up content to campus connected users.”
A network map that shows how UMBC is connected to the MDREN network. The streaming is outbound from the node toward the customer watching a stream. The node is physically on campus, but should be viewed as being on the MDREN network. You can view the bits per second here and hover over each path.
“Netflix knows what content is on which servers and will direct a server that does have it to start streaming it to you.”
Users won't have to do anything on their part and instead just stream Netflix on their device as they normally would, as the server selection for delivering your stream is done behind the scenes by Netflix software. “For instance, you may requests a movie that isn't on the server on campus.” Petry said, “Netflix knows what content is on which servers and will direct a server that does have it to start streaming it to you. The win for them is to have the most popular content as close as possible to avoid long network paths.”
Happy streaming.
]]>
DoIT would like to announce that UMBC now features a 100 gigabit connection speeds available on campus. In addition, there is now a Netflix node installed in the Data Center on the ground floor of...
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Wed, 08 Jun 2016 07:59:10 -0400
Windows 10 Free Upgrade for Personal Machines Ends July 29th
Upgrade for free otherwise pay $120 license for home version
DoIT would like the UMBC community to know that Microsoft's deadline for a free upgrade to Windows 10 is ending on July 29th, 2016. If you are running Windows 7 or Windows 8.1 and do not take advantage of this offer, the upgrade will cost $119 after.
By upgrading now, you can get live tiles that display tidbits of information without the need to open an app. There are also more games and apps on Windows 10 such as Minecraft, Netflix, and Adobe Photoshop Express. The security of Windows 10 is also improved, and if your device supports a fingerprint reader you can sign into it using Windows Hello
Windows 10 screenshot. Here you can see the live tiles in action, along with a familiar Windows UI.
The other advantage of upgrading now is you will get all future Windows 10 updates for free. This includes the upcoming summer update titled Anniversary Update which includes improvements to Cortana, Microsoft’s digital personal assistant similar to Apple’s Siri.
]]>
DoIT would like the UMBC community to know that Microsoft's deadline for a free upgrade to Windows 10 is ending on July 29th, 2016. If you are running Windows 7 or Windows 8.1 and do not take...
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Wed, 11 May 2016 13:27:56 -0400
Major changes to Instructional Web Environment for Fall 2016
In Fall 2016, DoIT will be making significant changes to the userpages web environment. We will be creating a new Student Web Environment and there will be an upgraded server using newer versions of critical applications such as PHP, apache, python and other software tools faculty have requested. Staff, faculty and alumni pages from userpages will be moved to a virtual box where they can be continued to be accessed with the existing URLs they use today.
This transition is part of DoIT’s ongoing commitment to security and stability. The current web environment has aging hardware that is prone to failure. By upgrading now, DoIT will be able to provide much more powerful and easier to use interface for instructional needs. This new box will be updated regularly allowing to be more versatile with better software and security offerings.
Users who have web directories on userpages for non-instructional use will be transitioned to a new server that will be able to host their existing content. On the new Student Web Environment, individual users will still need to activate their site, but this will now feature a more automated process. In addition, before each new academic year the directory that will be web accessible will change so that older content is no longer accessible to help with security. For example in 2016 the publically reachable directory will be swe2016 instead of the existing “pub/www” space that is currently used.
As a result, DoIT will be transitioning off userpages.umbc.edu for all instructional web development after this semester. DoIT will work with faculty, staff and students in assisting with migration of non instructional user pages.
If faculty are actively using userpages and would like to be part of the shaping of the new environment please contact Damian Doyle, Director of Enterprise Infrastructure at
damian@umbc.edu
The DoIT Technology Support Center is looking to hire additional consultants to work during the Summer. Please see our job description below and visit our job posting on UMBCWorks to apply. The position will be open for applications until May 18th.
(Search for TSC Student Consultant.)
We're looking, specifically, for students who are able to work between the hours below:
Mondays, Tuesdays, Thursdays, and Fridays 8AM-2PM
TSC Student Consultant Job Description
Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.
Responsibilities include, but are not limited to the following:
Answer TSC phones in a professional and courteous manner;
Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
Provide direct assistance to users on technical issues they cannot easily resolve on their own;
Complete in-person or online training about quality support as defined inumbc.edu/go/ticketrubric;
Respond to all work related communications in a timely manner;
Escalate urgent problems to the Full-Time staff, as appropriate.
Required Skills and Experience
Demonstrated ability to effectively communicate by phone or in person.
Demonstrated writing ability.
Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
Demonstrated analytical and troubleshooting skills.
Ability & willingness to learn coupled with clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.
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The DoIT Technology Support Center is looking to hire additional consultants to work during the Summer. Please see our job description below and visit our job posting on UMBCWorks to apply. The...
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