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<NewsItem contentIssues="false" id="2309" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2309">
<Title>Performance of myUMBC on Tuesday, August 31, 2010</Title>
<Body>
<![CDATA[
    <div class="html-content">Today, <em>m</em>yUMBC users have been experiencing authentication errors and slowness. Initially, the typical message was a “shibboleth listener error.” We believe we have identified the cause of the authentication error and implemented a fix, which we are continuing to monitor.
    
    In addition, we know there are ongoing issues with slow page loads. DoIT staff are working late to change a few system parameters, and will be monitoring performance of the <em>my</em>UMBC environment tonight and tomorrow.
    
    In the meantime, you can login directly to most of the services that you typically see in <em>my</em>UMBC. To make this easier, the DoIT web site now has a <a href="http://www.umbc.edu/doit/myumbc.html" rel="nofollow external" class="bo">link to a temporary web page with direct links to many of the various campus services</a>.</div>
]]>
</Body>
<Summary>Today, myUMBC users have been experiencing authentication errors and slowness. Initially, the typical message was a “shibboleth listener error.” We believe we have identified the cause of the...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/performance_of.html</Website>
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<PostedAt>Tue, 31 Aug 2010 18:34:04 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2288" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2288">
<Title>Sign Up For Google@UMBC Today!</Title>
<Body>
<![CDATA[
    <div class="html-content">If you are ready to experience an entirely new collaborative experience then Google@UMBC is right for you. If you are interested in signing up or just want to know more then <a href="https://sites.google.com/a/umbc.edu/gmail-migration/home/google-sign-up-steps" rel="nofollow external" class="bo"><strong>please visit UMBC's support site</strong></a> hosted using Google Sites.
    
    
    <strong>Previous Google Post</strong>
    <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/google_apps_is.html" rel="nofollow external" class="bo">http://www.umbc.edu/blogs/oit-news/archives/2010/08/google_apps_is.html</a>
    </div>
]]>
</Body>
<Summary>If you are ready to experience an entirely new collaborative experience then Google@UMBC is right for you. If you are interested in signing up or just want to know more then please visit UMBC's...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/sign_up_for_goo.html</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Mon, 30 Aug 2010 02:16:06 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2227" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2227">
<Title>ResNet Blitz - August 27, 28, 30. Sign Up Now!</Title>
<Body>
<![CDATA[
    <div class="html-content">Welcome back! To make your transition easier, the Department of Information Technology has provided a simple form that you can use to request assistance, should you experience difficulty in connecting to the UMBC network. DoIt staff will be available at the residence halls and apartments on Friday, Saturday and Monday to resolve these issues. The forms to request assistance are available at every front desk of all residence halls, at the Help Desk front desk (ENGR building room 020), on <a href="http://my.umbc.edu">http://my.umbc.edu</a> and <a href="http://resnet.umbc.edu">http://resnet.umbc.edu</a>.</div>
]]>
</Body>
<Summary>Welcome back! To make your transition easier, the Department of Information Technology has provided a simple form that you can use to request assistance, should you experience difficulty in...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/resnet_blitz_au.html</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Tue, 24 Aug 2010 09:00:00 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2232" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2232">
<Title>Changes in How Faculty Can Get Blackboard Help</Title>
<Body>
<![CDATA[
    <div class="html-content">Starting today, the Division of Information Technology (DoIT) is directing faculty to the <a href="http://www.umbc.edu/oit" rel="nofollow external" class="bo">DoIT Help Desk</a> to resolve basic (tier 1) Blackboard issues or escalate to DoIT's Instructional Technology &amp; New Media <a href="http://www.umbc.edu/oit/itnm" rel="nofollow external" class="bo">group</a>. Presidium Learning will continue to support basic (tier 1) student Blackboard issues, excluding DoIT's auto-enrollment and auto-course creation processes, which are unique to UMBC. 
    
    Generally speaking, tier 1 IT support refers to basic but frequent end user support (e.g., forgotten passwords), tier 2 refers to less frequent but more advanced application support (e.g., how to export/import a course or use the grade center), and tier 3 refers to a handful of back end, but high impact system administration issues (e.g., server is down).</div>
]]>
</Body>
<Summary>Starting today, the Division of Information Technology (DoIT) is directing faculty to the DoIT Help Desk to resolve basic (tier 1) Blackboard issues or escalate to DoIT's Instructional Technology...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/doit_announces_2.html</Website>
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<Tag>blackboard</Tag>
<Tag>general</Tag>
<Tag>news</Tag>
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<Group token="doit">Division of Information Technology (DoIT)</Group>
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<PostedAt>Mon, 23 Aug 2010 15:47:43 -0400</PostedAt>
<EditAt>Tue, 24 Aug 2010 10:47:43 -0400</EditAt>
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<NewsItem contentIssues="false" id="2233" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2233">
<Title>Anecdotal Reports of System Slowness After Bb 9.1 Upgrade</Title>
<Body>
<![CDATA[
    <div class="html-content">Early after the <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/04/umbc_blackboard_3.html" rel="nofollow external" class="bo">Blackboard 9.1 upgrade at the end of May</a>, DoIT received a few anecdotal reports of slowness in the new version of Blackboard. While we've not been able to consistently replicate these issues for further analysis, we have been in frequent contact with Blackboard, which has inspected our system and found nothing out of the ordinary.</div>
]]>
</Body>
<Summary>Early after the Blackboard 9.1 upgrade at the end of May, DoIT received a few anecdotal reports of slowness in the new version of Blackboard. While we've not been able to consistently replicate...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/anecdotal_repor.html</Website>
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<Tag>blackboard</Tag>
<Tag>news</Tag>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Mon, 23 Aug 2010 14:51:09 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2237" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2237">
<Title>Support for WT &amp; SP 2011 Hybrid Courses,...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Support for WT &amp; SP 2011 Hybrid Courses, Instructional ContinuityWhile the Fall semester starts next week, the Division of Information Technology (in partnership with the Provost's Office and Continuing &amp; Professional Studies), is providing support for hybrid learning and instructional continuity. Specifically, departmental course proposals are due to the Registrar's Office September 10 (for Winter), and October 1 (for Spring). Faculty who have support from a chair and meet Fall <a href="http://www.umbc.edu/oit/hybrid/requirements" rel="nofollow external" class="bo">requirements</a> of the Alternate Delivery Program (ADP) can receive a one-time, $2,500 course development stipend. Space in the ADP is limited, and DoIT encourages faculty to carefully consider how (and why) they are actively using instructional technologies now, but the following resources may be helpful in deciding whether to identify a Winter or Spring 2011 course proposal for "hybrid" or "online" delivery:</div>
]]>
</Body>
<Summary>Full Title: Support for WT &amp; SP 2011 Hybrid Courses, Instructional ContinuityWhile the Fall semester starts next week, the Division of Information Technology (in partnership with the Provost's...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/support_for_wt_1.html</Website>
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<Tag>hybrid</Tag>
<Tag>news</Tag>
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<PostedAt>Mon, 23 Aug 2010 07:29:37 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2102" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2102">
<Title>Computer Replacement Initiative Deployment Delayed</Title>
<Body>
<![CDATA[
    <div class="html-content">Due to circumstances beyond the control of DoIT, installation of computers as part of the Computer Replacement Initiative (CRI) has been delayed until the end of September. This deployment had been planned to begin at the end of July.
    
    The reason for the delay is that our vendor, Dell, has recently began offering to its corporate customers an "environmentally friendly" shipping option that avoids excessive use of non-biodegradable packing materials. DoIT, as a part of its commitment to sustainability, chose this optional shipping method when the order was placed. Unfortunately, Dell has experienced various difficulties in executing these orders, and has informed us that it will be some weeks before our computers arrive in their "eco-friendly" packing.
    
    DoIT apologizes for the inconvenience, and thanks those affected for their continued patience.</div>
]]>
</Body>
<Summary>Due to circumstances beyond the control of DoIT, installation of computers as part of the Computer Replacement Initiative (CRI) has been delayed until the end of September. This deployment had...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/computer_replac_2.html</Website>
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<NewsItem contentIssues="false" id="2103" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2103">
<Title>Google Apps for UMBC is Here</Title>
<Body>
<![CDATA[
    <div class="html-content">We are excited to announce that beginning August 30th, faculty, staff and students can opt-in to the new Google@UMBC environment.
    
    Google Apps is a package of online applications that makes communicating and collaborating at UMBC easier and more efficient. The cornerstone of Google Apps is Gmail, Google’s web-based email program, which integrates with Google Docs, for creating and sharing documents, and Google Calendar, for coordinating schedules. All of these services are hosted online, so email, documents, and calendars are always accessible from any computer, anywhere.
    
    The Google contract was signed by the attorney general’s office in July 2010 under the Maryland Education Enterprise Consortium (MEEC) umbrella. UMBC was the first USM school to sign the new contract thus allowing UMBC to offer the Google collaborative tools to the UMBC community.
    
    A <a href="https://sites.google.com/a/umbc.edu/gmail-migration/" rel="nofollow external" class="bo"><strong>Google@UMBC Web Site</strong></a> has been setup to answer many of your questions.
    
    <strong><u>Timeline</u></strong>
    <strong>August 6th </strong>       All new student accounts will automatically be created on      Google@UMBC. This includes incoming Fall 2010 Freshmen.
    <strong>August 30th</strong>         Faculty, Staff and Students can opt-in, via NEW Web Interface, to migrate their mail to Google
    <strong>January 2011</strong>    Migrate remaining student accounts to Google</div>
]]>
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<Summary>We are excited to announce that beginning August 30th, faculty, staff and students can opt-in to the new Google@UMBC environment.  Google Apps is a package of online applications that makes...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/google_apps_is.html</Website>
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<PostedAt>Thu, 12 Aug 2010 20:02:13 -0400</PostedAt>
<EditAt>Mon, 23 Aug 2010 20:02:13 -0400</EditAt>
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<NewsItem contentIssues="false" id="2107" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2107">
<Title>New Door Access System</Title>
<Body>
<![CDATA[
    <div class="html-content">Many people don't know that there is an entire infrastructure of hardware and software behind all the electronic locks that are in use across campus.  Whenever someone swipes their UMBC ID in a door reader, that reader sends a signal back to a server to check whether the door should unlock or not.  The system that we are currently using is based on software and hardware by a company called Lenel. 
    
    Earlier this year, we undertook a project to upgrade the infrastructure to the latest hardware and software. This included both the Office of Residential Life (ORL) and the main campus systems. ORL uses a dedicated version of the Lenel system to manage their myriad of doors. 
    
    The upgrades were necessary to support the latest features and continue to receive support from our vendors. The servers that ran the software were also beginning to fail and needed to be replaced.  By the end of the summer, the entire card access infrastructure will be upgraded to fully redundant virtual servers with all the latest software and features.</div>
]]>
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<Summary>Many people don't know that there is an entire infrastructure of hardware and software behind all the electronic locks that are in use across campus.  Whenever someone swipes their UMBC ID in a...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/new_door_access.html</Website>
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<PostedAt>Tue, 03 Aug 2010 15:23:19 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2109" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2109">
<Title>New Version of MyUMBC to be Launched August 14th at 10:00AM</Title>
<Body>
<![CDATA[
    <div class="html-content">It is hard to believe but the current version of myUMBC is going on 4 years. We launched in summer of 2006 and made significant enhancements in 2008, adding multiple spotlights, and events. In 2009, with the launch of Student Administration we made minor changes to the user interface but began discussions with campus stakeholders regarding their needs. The needs identified were improving the integration of events and calendar, enhancing discussions, and providing tools for student groups, committees, and small departments to use myUMBC to collaborate.
    
    Based on that feedback, we have completely rewritten myUMBC. The original version was in written in a language called PHP. The new version is written using the Ruby-on-Rails framework. Ruby is used for applications ranging from twitter to yellow-pages and is prized for its flexibility. The goal of making this change was to 1) Improve DoIT’s abililty to respond to new requests, and 2) Provide more flexibility in supporting a variety of web interfaces, including mobile devices.
    
    On <strong>August 14th starting at 10:00AM</strong>, you will see a redesigned version of myUMBC. Please bare with us while the change is made, there may be periods during the weekend where system adjustments are made. 
    
    The most noticeable  change is that the dashboard has moved from the left-hand side to the top of the page. This was done so we could improve the layout of secondary pages. The major enhancements are the introduction of what we call group pages. These pages allow a group, committee, or department to create a web site where you can control content based on whether you are a member or not. Groups can be found through the community pull-down that is adjacent to the Topics pull-down.  By going to the pull down you can find information on groups you can participate in or that you have joined.We have added features for group discussions, calendar, spotlights, media links, and basic web pages -- all of which can be controlled via a simple web interface.
    
    <strong>Sample Screen Shot of New Dashboard</strong>
    <img alt="Screen%20shot%202010-08-02%20at%204.49.37%20PM.png" src="http://www.umbc.edu/blogs/oit-news/Screen%20shot%202010-08-02%20at%204.49.37%20PM.png" width="700" height="77" style="max-width: 100%; height: auto;">
    
    A second enhancement is the way we have revamped the topic pages. Topic pages are now dynamically generated and will be much more consistent across the various topic pages. This allows DoIT to quickly modify a topic page and should improve the usability and consistency of myUMBC.
    
    A third enhancement is we have revamped the way that calendars and events work. We redesigned the interface and made it much easier to add events. Calendars now provide filters and an iCal interface so you can subscribe specific events to a google calendar or mobile device and always be kept up to date.
    
    All these changes are designed to make myUMBC more usable and more integral to the day-to-day needs of the UMBC community. We want and need your feedback but we ask that you give these changes a chance. Our user-testing has shown that once people get acclimated to the new interface they find this more intuitive than prior myUMBC versions. That said, we need your feedback.
    
    Please Visit the MyUMBC BETA Site at: <a href="http://myumbc3.my.umbc.edu/" rel="nofollow external" class="bo">http://myumbc3.my.umbc.edu/</a>  This site is a work in progress but should provide you with a sense of the changes being made.</div>
]]>
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<Summary>It is hard to believe but the current version of myUMBC is going on 4 years. We launched in summer of 2006 and made significant enhancements in 2008, adding multiple spotlights, and events. In...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/new_version_of.html</Website>
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<PostedAt>Mon, 02 Aug 2010 11:23:13 -0400</PostedAt>
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