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<Title>DoIT Changes Model of Blackboard Support</Title>
<Body>
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    <p>As part of an effort to improve service on Blackboard, the Division of Information Technology (DoIT) is changing how the Blackboard system operates at UMBC. Starting in Winter 2015, UMBC will move from running Blackboard on campus to using Blackboard’s own cloud-based instance, often referred to as hosted system, for course delivery. This is being done as part of a new <a href="http://www.internet2.edu/news/detail/6733/" rel="nofollow external" class="bo">agreement</a> with a consortium of other research universities known as NET+ that is associated with Internet2. A benefit of this new approach is that Blackboard will handle software upgrades directly, which will minimize the impact to students and faculty.<span> </span></p>
    <p>Currently, about 65 percent of all Bb clients are hosted by Blackboard. In Maryland, this includes Towson University, Morgan State University, Montgomery College, Bowie State University, the Community College of Baltimore County, and the Maryland State Department of Education.</p>
    <p>“We’ve considered managed hosting before, but the innovation, commitment to standards and value of this agreement are very compelling,” says Jack Suess, Vice President for Information Technology and Chief Information Officer. “Ultimately, I believe it will help us advance UMBC’s focus on student success and better use technology to support pedagogical innovation by connecting UMBC to a wider community of research universities innovating with the same tools.”</p>
    <p>In addition to <a href="http://www.blackboard.com/Platforms/Learn/Services/Managed-Hosting-(1).aspx" rel="nofollow external" class="bo">managed hosting</a>, the new agreement -- also <a href="http://www.blackboard.com/news-and-events/Press-Releases.aspx?releaseid=122745" rel="nofollow external" class="bo">announced today</a> by Blackboard -- provides 24/7 end-user support, content storage, mobile and collaborative solutions, analytics and other resources. Once migrated, Blackboard will still be available in myUMBC, as well as the <a href="http://blackboard.umbc.edu" rel="nofollow external" class="bo">blackboard.umbc.edu</a> and <a href="http://www.umbc.edu/blackboard" rel="nofollow external" class="bo">www.umbc.edu/blackboard</a> web addresses. However, for Winter 2015 and Spring 2015, new course shells will be created on our hosted Bb server managed by Blackboard.</p>
    <p>Starting in Summer 2015, the configuration and setup of courses will change. Specifically, all courses will have a permanent “master shell” for managing content that faculty will link to semester shells automatically populated with officially enrolled students. As a result, there will be no need for faculty to export old courses into new course shells, thus duplicating our overall file storage every semester, as is the case now.</p>
    <p>Further details and plans will be announced on the DoIT News site throughout this academic year. In the meantime, DoIT’s <a href="http://doit.umbc.edu/news/?id=45874" rel="nofollow external" class="bo">instructional technology staff</a> have created a focused set of <a href="https://docs.google.com/a/umbc.edu/document/d/1T5_EApJhVAYYObXDYpjAXvt7PwvHWgNbxr2V1xWZy8Q/edit" rel="nofollow external" class="bo">Frequently Asked Questions</a> (FAQs) about the Bb migration to managed hosting. For more information or help about Bb at UMBC generally, click the <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">Help</a> tab inside Bb or visit <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">www.umbc.edu/blackboard/help</a>. </p>
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<Summary>As part of an effort to improve service on Blackboard, the Division of Information Technology (DoIT) is changing how the Blackboard system operates at UMBC. Starting in Winter 2015, UMBC will move...</Summary>
<Website>https://docs.google.com/a/umbc.edu/document/d/1T5_EApJhVAYYObXDYpjAXvt7PwvHWgNbxr2V1xWZy8Q/edit</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Wed, 01 Oct 2014 11:10:19 -0400</PostedAt>
<EditAt>Wed, 01 Oct 2014 23:16:09 -0400</EditAt>
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<NewsItem contentIssues="true" id="46949" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/46949">
<Title>Instructional Technology for the Month of October</Title>
<Tagline>Blackboard Collaborate</Tagline>
<Body>
<![CDATA[
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    <p><a href="http://https://wiki.umbc.edu/display/faq/Blackboard+Collaborate" rel="nofollow external" class="bo"><span>Blackboard (Bb) Collaborate</span></a><span> is a web conferencing tool that is accessible in all UMBC Bb courses under the tools menu.</span><a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate" rel="nofollow external" class="bo"><span>Bb Collaborate</span></a><span>  allows instructors and students to meet virtually, anytime and anywhere. Instructors can supplement in-class dialogue by offering virtual office hours or review sessions to answer questions students have regarding course content.  </span><a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate" rel="nofollow external" class="bo"><span>Bb Collaborate</span></a><span>  has many interactive features, including chat, video conferencing, whiteboard, and screen sharing. Students can access a collaborate session from their computers or mobile devices. </span></p>
    <br><p><span>To learn more about </span><span>Bb Collaborate</span><span>: </span></p>
    <ul>
    <li><p><span>visit our </span><a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate" rel="nofollow external" class="bo"><span>Bb Collaborate FAQ page</span></a></p></li>
    <li><p><span>open an </span><a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"><span>RT ticket</span></a><span>  for any technical issues</span></p></li>
    <li><p><span>view the schedule of training workshops on the </span><a href="http://my.umbc.edu/groups/doit/events" rel="nofollow external" class="bo"><span>DoIT group page</span></a></p></li>
    <li><p><a href="mailto:instructionaltechnology@umbc.edu" rel="nofollow external" class="bo"><span>contact</span></a><span>  the Instructional Technology Team with any questions or concerns </span></p></li>
    </ul>
    </div>
]]>
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<Summary>Blackboard (Bb) Collaborate is a web conferencing tool that is accessible in all UMBC Bb courses under the tools menu.Bb Collaborate  allows instructors and students to meet virtually, anytime and...</Summary>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Wed, 01 Oct 2014 08:23:49 -0400</PostedAt>
<EditAt>Thu, 16 Oct 2014 08:38:48 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="true" id="45966" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45966">
<Title>Instructional Technology for the Month of September</Title>
<Tagline>The Blackboard Grade Center</Tagline>
<Body>
<![CDATA[
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    <span>Students love instructor feedback and want to know how they are performing in their courses. This is why </span><span>Blackboard’s Grade Center</span><span>  has been chosen as the Instructional Technology of the Month for September. </span><br><br><p><span>The</span><span>  Grade Cente</span><span>r is the instructor’s central hub for keeping track of student assignments to grade, reviewing submitted assessments, and tracking student performance. Whenever graded items, such as an assignment or assessments, are created in a Bb course, the system will automatically create a column in the </span><span>Grade Center</span><span>. </span></p>
    <br><p><span>Save time and paper by requiring students to submit assignments through Blackboard. Then, use the </span><a href="https://help.blackboard.com/en-us/Learn/9.1_SP_12_and_SP_13/Instructor/000_Product_Updates/Inline_Grading_Building_Block" rel="nofollow external" class="bo"><span>Inline Grading tool</span></a><span>  to embed feedback. Describe expectations and standardize the evaluation process with </span><a href="https://help.blackboard.com/en-us/Learn/9.1_SP_12_and_SP_13/Instructor/120_Student_Performance/040_Rubrics" rel="nofollow external" class="bo"><span>Rubrics</span></a><span>.</span></p>
    <br><p><span>Instructors can customize many </span><span>Grade Center</span><span>  features, such as grading schemas (points/percentages converted to letter grades), categories (labs, projects), color coding (e.g., red to indicate at risk) and other important column information. The </span><span>Grade Center </span><span>also works well with many other areas of Blackboard including the </span><a href="http://ondemand.blackboard.com/r91/movies/bb91_evaluation_retention_center.htm" rel="nofollow external" class="bo"><span>Retention Center</span></a><span>.  </span></p>
    <br><p><span>To learn more about the </span><span>Grade Center: </span></p>
    <ul>
    <li><p><span>please visit our </span><a href="https://wiki.umbc.edu/display/faq/Blackboard" rel="nofollow external" class="bo"><span>Blackboard FAQ page</span></a></p></li>
    <li><p><span>open </span><a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"><span>an RT ticket</span></a><span>  for any technical issues</span></p></li>
    <li><p><span>view the schedule of training workshops at the </span><a href="http://my.umbc.edu/groups/doit/events" rel="nofollow external" class="bo"><span>DoIT group page</span></a><a href="mailto:instructionaltechnology@umbc.edu" rel="nofollow external" class="bo"></a></p></li>
    </ul>
    <p><span>Please contact the Instructional Technology Team with any suggestions or concerns.  <br></span></p>
    </div>
]]>
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<Summary>Students love instructor feedback and want to know how they are performing in their courses. This is why Blackboard’s Grade Center  has been chosen as the Instructional Technology of the Month for...</Summary>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Tue, 02 Sep 2014 09:27:54 -0400</PostedAt>
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<NewsItem contentIssues="true" id="45903" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45903">
<Title>DoIT's Technology Support Center Now Hiring</Title>
<Tagline>Are you looking for a job this Fall? Come work for us!</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall semester. Please see our job description below and visit our job posting on UMBCWorks</span><span> to apply.</span></p>
    <div><br></div>
    <div>We're looking, specifically, for students who are able to work between the hours below:</div>
    <div><ul>
    <li>Mondays: 11AM-4PM</li>
    <li>Tuesdays: 2PM-4PM</li>
    <li>Wednesdays 12:30PM-4PM</li>
    <li>Thursdays: 12PM-8PM</li>
    </ul></div>
    <h2><span>TSC Student Consultant Job Description</span></h2>
    <br><p><span>Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.</span></p>
    <div><br></div>
    <br><p><span>Responsibilities include, but are not limited to the following:</span></p>
    <br><ul><li><p><span>Provide technical assistance to users by phone, online and in person;</span></p></li></ul>
    <ul>
    <li><p><span>Answer TSC phones in a professional and courteous manner;</span></p></li>
    <li><p><span>Create, update and resolve tickets in the Request Tracker (RT) ticketing system;</span></p></li>
    <li><p><span>Create, update, suggest and recommend relevant FAQ articles to users (</span><a href="http://www.umbc.edu/faq)" rel="nofollow external" class="bo"><span>www.umbc.edu/faq</span></a><span>);</span></p></li>
    <li><p><span>Provide direct assistance to users on technical issues they cannot easily resolve on their own;</span></p></li>
    <li><p><span>Complete in-person or online training about quality support as defined in</span><a href="http://umbc.edu/go/ticketrubric" rel="nofollow external" class="bo"><span>umbc.edu/go/ticketrubric</span></a><span>;</span></p></li>
    <li><p><span>Respond to all work related communications in a timely manner;</span></p></li>
    <li><p><span>Escalate urgent problems to the Full-Time staff, as appropriate.</span></p></li>
    </ul>
    <br><p><span>Required Skills and Experience</span></p>
    <br><ul>
    <li><p><span>Demonstrated ability to effectively communicate by phone or in person.</span></p></li>
    <li><p><span>Demonstrated writing ability.</span></p></li>
    <li><p><span>Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.</span></p></li>
    <li><p><span>Demonstrated analytical and troubleshooting skills.</span></p></li>
    <li><p><span>Ability &amp; willingness to learn coupled with clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.</span></p></li>
    </ul></span></div>
]]>
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<Summary>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall semester. Please see our job description below and visit our job posting on UMBCWorks to apply....</Summary>
<Website>http://doit.umbc.edu/tsc/</Website>
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<NewsItem contentIssues="true" id="45897" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45897">
<Title>Blackboard on Tour: October 20</Title>
<Tagline>Free one-day event for faculty &amp; students</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <p><em>Due to an unforeseen logistical issue, <strong>Blackboard has moved this event to October 20.</strong> We apologize for any inconvenience this may cause and look forward to seeing you in October.</em></p>
    <p><strong>Blackboard is going on tour and coming to the Baltimore area for <a href="http://events.blackboard.com/bb-on-tour-towson" rel="nofollow external" class="bo">a free teaching &amp; learning day</a>!</strong> This event is an official stop on the national Bb on Tour.<span> </span></p>
    <p>Hosted by Towson University, this event will take place on <strong>Wednesday, October 20</strong>. [original date: September 17]</p>
    <p>The agenda highlights include: </p>
    <ul>
    <li><span><strong>Dynamic Presentations</strong>: given by your fellow peers in the Maryland and DC area on their best practices.</span></li>
    <li><span><strong>Breakout Sessions</strong>: robust multi-track breakout sessions for Higher Education, and Learn &amp; Collaborate users.</span></li>
    <li><span><strong>Ask the Expert Stations</strong>: sit down, one-on-one, with Blackboard technical experts and get your questions answered.</span></li>
    <li><span><strong>Feedback Sharing</strong>: help shape the future of Blackboard products by sharing your feedback in person and tell Blackboard about your needs and concerns.</span></li>
    <li><span><strong>Partner Interaction Zone</strong>: from content providers, media and technology companies to system integrators and more, Blackboard is bringing a select group of partners on tour. Don’t miss the opportunity to meet with them.</span></li>
    <li><span><strong>Expanded Higher Education Faculty Track</strong>: hear about new ideas and learn best practices to increase efficiency, improve student engagement and further enhance your skills on creating engaging content to meet course objectives.</span></li>
    </ul>
    <p><a href="http://events.blackboard.com/bb-on-tour-towson" rel="nofollow external" class="bo"><strong>Register for free today!</strong></a> We look forward to seeing you!</p>
    <p></p>
    <p></p>
    <div class="embed-container"><iframe src="//www.youtube.com/embed/r96hukNZfro?rel=0" frameborder="0" webkitallowfullscreen="webkitAllowFullScreen" mozallowfullscreen="mozallowfullscreen" allowfullscreen="allowFullScreen">[Video]</iframe></div>
    </div>
]]>
</Body>
<Summary>Due to an unforeseen logistical issue, Blackboard has moved this event to October 20. We apologize for any inconvenience this may cause and look forward to seeing you in October.  Blackboard is...</Summary>
<Website>http://events.blackboard.com/bb-on-tour-towson</Website>
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<NewsItem contentIssues="true" id="45882" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45882">
<Title>ITNM launches the "Instructional Technology of the Month"</Title>
<Tagline>Highlighting tools to enhance teaching &amp; learning</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p><span>Beginning in September, Instructional Technology &amp; New Media  is launching a series called "Instructional Technology of the Month".  This series will highlight an instructional technology supported by our office that can enhance teaching and learning both in the classroom and online.   The first spotlight will be posted next week and will feature the Blackboard Grade Center. Stay tuned.....<br></span></p></div>
]]>
</Body>
<Summary>Beginning in September, Instructional Technology &amp; New Media  is launching a series called "Instructional Technology of the Month".  This series will highlight an instructional technology...</Summary>
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<PostedAt>Mon, 25 Aug 2014 13:58:44 -0400</PostedAt>
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<NewsItem contentIssues="true" id="45874" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45874">
<Title>New Instructional Technology Staff Start New Semester</Title>
<Body>
<![CDATA[
    <div class="html-content">If you’re seeing some new faces in DoIT, chances are they work in <a href="http://doit.umbc.edu/itnm" rel="nofollow external" class="bo">instructional technology</a>. In March, DoIT announced <a href="http://my.umbc.edu/groups/doit/news/43512" rel="nofollow external" class="bo">Sherri Braxton-Lieber</a> as our new Director of Instructional Technology. In July, she announced two new specialists, <a href="http://my.umbc.edu/groups/doit/news/45172" rel="nofollow external" class="bo">Holly Bielak and Mariann Hawken</a>. They joined <a href="http://my.umbc.edu/groups/doit/news/31498" rel="nofollow external" class="bo">Tom Penniston</a>, who worked with us part-time last year, and is now working full-time as a specialist, too. Finally, we have recently added <a href="http://my.umbc.edu/groups/doit/news/45875" rel="nofollow external" class="bo">Brad Boyle</a> to support the <a href="http://doit.umbc.edu/imc/" rel="nofollow external" class="bo">International Media Center</a> (IMC) and <a href="https://wiki.umbc.edu/x/EAGRAQ" rel="nofollow external" class="bo">Scantron test scoring</a>.<br><br>While everyone is well-versed in <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">Blackboard</a>, there’s a nice mix of expertise across all of the <a href="http://doit.umbc.edu/itnm" rel="nofollow external" class="bo">instructional technologies</a> DoIT supports, including <a href="http://www.umbc.edu/clickers" rel="nofollow external" class="bo">clickers</a>, <a href="http://www.umbc.edu/go/hybrid" rel="nofollow external" class="bo">hybrid/blended course redesign</a>, <a href="http://doit.umbc.edu/analytics" rel="nofollow external" class="bo">learning analytics</a> and <a href="https://wiki.umbc.edu/display/faq/TechSmith+Relay" rel="nofollow external" class="bo">screencasting</a>. Also, you’ll likely notice more <a href="http://doit.umbc.edu/itnm" rel="nofollow external" class="bo">workshops and brown bags</a> as the new team is even holding a special drawing for people who frequent DoIT events. From scheduled workshops to individual or small group consults, if you’d like to learn more, please contact <strong>Sherri Braxton-Lieber</strong> at 410.455.2121 or <a href="http://" rel="nofollow external" class="bo">sblieber@umbc.edu</a>. <br>
    </div>
]]>
</Body>
<Summary>If you’re seeing some new faces in DoIT, chances are they work in instructional technology. In March, DoIT announced Sherri Braxton-Lieber as our new Director of Instructional Technology. In July,...</Summary>
<Website>http://doit.umbc.edu/itnm</Website>
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<NewsItem contentIssues="true" id="45875" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45875">
<Title>Welcome to Brad Boyle</Title>
<Tagline>IT Focus Will be IMC and Scantron Test Scoring</Tagline>
<Body>
<![CDATA[
    <div class="html-content">DoIT is pleased to announce that <strong>Brad Boyle</strong> has joined the <a href="http://doit.umbc.edu/itnm" rel="nofollow external" class="bo">Instructional Technology</a> team to support the <a href="http://doit.umbc.edu/imc/" rel="nofollow external" class="bo">International Media Center</a> (IMC) and <a href="https://wiki.umbc.edu/x/EAGRAQ" rel="nofollow external" class="bo">Scantron test scoring</a>. A recent graduate of Franklin and Marshall College, Brad was a German major and international studies minor who has studied and traveled extensively. He is fluent in German and basic Arabic, and has worked in a variety of non-profit, relief projects in Haiti, the Bahamas, New Orleans and West Virginia. Brad can be reached at 410.455.3685 or <a href="http://" rel="nofollow external" class="bo">rboyle@umbc.edu</a>, or just stop by the IMC in Sherman Hall, 219 B Wing.<br>
    </div>
]]>
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<Summary>DoIT is pleased to announce that Brad Boyle has joined the Instructional Technology team to support the International Media Center (IMC) and Scantron test scoring. A recent graduate of Franklin...</Summary>
<Website>http://doit.umbc.edu/imc/</Website>
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<PostedAt>Mon, 25 Aug 2014 12:54:07 -0400</PostedAt>
<EditAt>Mon, 25 Aug 2014 12:54:33 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="true" id="45845" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45845">
<Title>IT Metrics Presented at 2014 Campus Retreat</Title>
<Tagline>DoIT Poster Presentation Now Available Online</Tagline>
<Body>
<![CDATA[
    <div class="html-content">As part of the Foundations Workgroup poster presentation during UMBC's <a href="http://planning.umbc.edu/university-retreat/" rel="nofollow external" class="bo">2014 Strategic Planning Retreat</a>, DoIT presented <a href="http://doit.umbc.edu/files/2014/08/DoIT_2014_retreat_poster_handout.pdf" rel="nofollow external" class="bo">key metrics</a> describing campus technology. </div>
]]>
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<Summary>As part of the Foundations Workgroup poster presentation during UMBC's 2014 Strategic Planning Retreat, DoIT presented key metrics describing campus technology. </Summary>
<Website>http://doit.umbc.edu/files/2014/08/DoIT_2014_retreat_poster_handout.pdf</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Fri, 22 Aug 2014 16:15:25 -0400</PostedAt>
<EditAt>Sat, 23 Aug 2014 01:06:59 -0400</EditAt>
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<NewsItem contentIssues="true" id="45839" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45839">
<Title>Bb Courses Prior to 2009 to be Deleted August 23-24</Title>
<Body>
<![CDATA[
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    <span>Courses older than Winter 2009 will be deleted from Blackboard during the weekend of August 23-24, 2014. This includes:</span><div><div>
    <ul>
    <li>Winter 2005, 2006, 2007, 2008</li>
    <li>Spring 2005, 2006, 2007, 2008</li>
    <li>Summer 2005, 2006, 2007, 2008</li>
    <li>Fall 2005, 2006, 2007, 2008</li>
    </ul>
    <div>UMBC has been using Blackboard since 2000, but <a href="http://my.umbc.edu/groups/doit/news/15938" rel="nofollow external" class="bo">since 2009, DoIT has annually deleted Bb courses six (6) years or older</a>. Our goal is to maintain no more than six (6) years of Bb courses on the active production server available via myUMBC or directly at <a href="http://blackboard.umbc.edu/" rel="nofollow external" class="bo">blackboard.umbc.edu</a>. This best practice will keep the system healthy and ensure the Blackboard application can access course data within the allowed "backwards compatibility" timeframe supported by the vendor.</div>
    </div></div>
    </div>
]]>
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<Summary>Courses older than Winter 2009 will be deleted from Blackboard during the weekend of August 23-24, 2014. This includes:    Winter 2005, 2006, 2007, 2008  Spring 2005, 2006, 2007, 2008...</Summary>
<Website>http://doit.umbc.edu</Website>
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<PostedAt>Fri, 22 Aug 2014 15:59:45 -0400</PostedAt>
<EditAt>Fri, 22 Aug 2014 16:03:36 -0400</EditAt>
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