The Division of Information Technology (DoIT) has identified an issue affecting Google Calendar add-ins (such as Webex, Microsoft Teams, and others). A recent update starting on or around May 26th, 2026 from Google has interfered with these integrations, causing some users to experience connectivity errors or authentication prompts when trying to use them.

How to Fix It: The remedy requires clearing the cached data for the affected add-in within your Google account to re-initialize the connection.

We have published a detailed FAQ document with step-by-step instructions on how to quickly resolve this issue: 👉 Page: How to Re-add Cisco Webex Add-In access for Google Calendar

Need Assistance? If you follow the steps in the FAQ and continue to experience issues, or if you need additional help walking through the process, please contact the Technology Support Center (TSC):

• Phone: 410-455-3838

• Online: Submit a support ticket at https://help.umbc.edu

Thank you for your patience as we work to ensure all campus collaboration tools are functioning smoothly.

Sincerely,

Division of Information Technology
University of Maryland, Baltimore County

Update:

7:19 pm, April 8, 2026

Status: Resolved

Note from Google: The issue has been fully resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Original Post:

As of Wednesday, April 8, 2026, Google is aware of an issue affecting Gmail users, who are experiencing delays in receiving and sending emails. No mail loss is expected. 

Google's engineering team is working on the issue. 

For direct updates, click Google Workspace Dashboard.

Over this past weekend, April 4-5, 2026, one of UMBC’s services experienced a disruption, resulting in slower loading times. This affected some users' ability to log in to platforms such as Blackboard, Google Services, and myUMBC. This also caused a backlog of emails for some accounts. The issue has been resolved as of April 6, 2026. No action is needed by users at this time. 

Need Assistance?

If you have any questions or experience further issues, please contact the TSC at UMBC’s Help Service. 

Cleaning up Your Email

Remove/Relocate Unnecessary Files 

Empty your Trash Bin

It's that time of the semester, you're finishing finals, wrapping things up, and getting ready for break – BUT WAIT! Before you go, you should clean up your cloud storage space so you will be set for when you come back. 

During the semester, you probably created and used a bunch of documents for your classes that probably won't see the light of day again. Now is a good time to assess whether those documents are worth keeping or trashing to make room for the documents you'll use next semester. 

Check your Google Storage

To see how much storage you're using, click here:

Check my Google Storage Usage

Here are some FAQs and Resources to help free up your cloud storage

Tips and Best Practices for Managing your Cloud Storage

Take Control of Your Google Drive: A Guide to Freeing Up Space

Declutter Your Inbox: A Guide to Cleaning Up Your Email

Cloud Storage Quotas & Changes - UMBC FAQs 

Congratulations on making it this far in your academic career! You've put a lot of hard work into getting this far, and it's almost time to graduate, but before you move on to the next chapter of your career, make sure you take the next steps to ensure you keep any important records from UMBC!

Once you become an alumnus of UMBC, there will be changes to what services you can have access to, primarily Google Suite, Microsoft Suite, and Box. With Microsoft Suite and Box, your access to these services expires 30-90 days after graduation. This means any documents or files you had stored in OneDrive, Office 365, and Box will be deleted if they are not copied or moved to another storage device. 

To maintain access to your UMBC Google Suite, which includes your Google Drive and UMBC Gmail, you will need to sign into your myUMBC account at least once every 12 months.

Note: We strongly recommend that you migrate any important data and have your UMBC mail forwarded to a personal account.

• Storage: Your Google storage will be restricted to a total of 5GB os space. Please review the resources below to help cut down on you storage usage and assess what should stay on the UMBC cloud before your account is adjusted to the alumni quota limit

• Migration: For long-term accessibility and data security, please migrate any critical files a personal cloud or storage space

To see how much storage you're using, click here:

Check my Google Storage Usage

Below you will find many resources on how to cut down on cloud storage and manage your files going forward. 

Your Digital Transition: UMBC Alumni Tech Guide

Tips and Best Practices for Managing Your Cloud Storage

Take Control of Your Google Drive: A Guide to Freeing Up Space

Declutter Your Inbox: A Guide to Cleaning Up Your Email

Cloud Storage Quotas & Changes - UMBC FAQs   

In a world where AI is becoming commonplace, students are learning how and when to navigate these tools. Each student should follow their professor's guidance in regarding to the use of AI in their courses. UMBC's enterprise license for Google Workspace means the basic features of Google Gemini AI are available to all UMBC users free of charge. Importantly, the information you type into the free version of Gemini AI is protected for Level 1 data, which is data not considered public. This could include internal communications and non-sensitive administrative data. 

Resources:

• Access Point: Visit gemini.google.com to use the free version, which is protected for Level 1 data.
• Enablement Toolkit: Gemini for Education and NotebookLM
• UMBC Gen AI FAQ
• UMBC Google Gemini FAQ  

What are the benefits of managing your storage?

5 Steps for Cloud Storage Management

1. Yearly or monthly clean-ups 

2. What should be prioritized on your UMBC Google Drive

UMBC Cloud Storage

• Documents, spreadsheets, and presentations for classes, UMBC work
• UMBC-related documents
• UMBC Research documents
• Collaborative Files

Personal Cloud Storage, Hard Drive, External Drive

• Personal documents
• Personal photos and videos
• Personal Computer Backups
• Personal projects
• Long-term files not used regularly

3. Remember to empty the Trash bin!

5. File as you go

Do you want to learn more? 

1. Find and Delete Your Largest Files

The fastest way to free up space is to target the largest files.

• In Google Drive, click on the Storage tab in the left-hand menu. Your files will automatically be sorted by size, from largest to smallest.
• Review this list and delete any files you no longer need. This is where you'll find space-consuming files like video files (.MP4, .MOV), large presentations, and audio recordings (.WAV). 

2. Clean Up Files You No Longer Need

If you're not sure which files to delete, consider looking at their last accessed date.

• Use Google Drive's advanced search feature to find old files. Click the slider icon at the end of the search bar to open advanced search options.
• You can search for files by type, owner, and date. For example, search for "Last modified: Before [Date]" to find all files you haven't touched in over a year.

Advanced Search can be accessed by clicking the slider icon at the end of the search bar

3. Address Shared and Duplicate Files

• Remove yourself from shared folders no longer in use: Removing yourself from a shared folder doesn't reclaim your storage space (the files still belong to the owner), but it's an excellent way to reduce clutter in your drive.
• Identify and delete duplicate files: It's easy to create unnecessary copies of documents. Regularly search for and delete duplicate files to free up space.

4. Empty the Trash

This is the most critical step! When you delete a file, it's sent to the trash bin and continues to count toward your storage limit for 30 days. To immediately reclaim that space, you must manually empty your trash.

• Navigate to the Trash tab in the left-hand menu.
• Review the contents and click Empty Trash to permanently delete the files and free up your storage.

5. Consider Archiving Old Projects

For files you want to keep but don't need daily access to, consider archiving them.

• Download them to a hard drive or an external storage device.
• You can also compress multiple files into a single .zip folder for easier downloading and storage.

Do you want to learn more?