Service Disruption: Webex Updated 6/3/26, 3:48 PM: Webex features restored

Update: 

June 3, 2026

3:48 PM

Issue: The majority of the Webex features have been restored. For more information on the status, please click here to visit the Webex status dashboard.

 

Questions: If you have any questions or experience further issues, please contact the TSC at UMBC’s Help Service. 

Original Message: 

June 3, 2026

10:00 AM

 

DoIT has received numerous reports regarding issues with Webex functionality. These service interruptions stem from a large-scale event affecting the Webex service across North America, primarily affecting users' ability to sign in or start and join meetings.

 

We are actively monitoring the situation and will provide further updates as soon as service is restored.

 

For more information on the status, please click here to visit the Webex status dashboard.

 

If you have any questions or experience further issues, please contact the TSC at UMBC’s Help Service. 

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In late January 2016, Lisa Drouillard, Director of Payroll, and Lance Rand, Manager and Software Developer for DoIT’s Business Service Group, began meeting to streamline and digitize the contract renewal process. The renewal process is an important aspect for graduate assistants, part-time faculty, and contingent employees which previously involved multiple steps and forms to be completed by hand. Drouillard and Rand worked in unison to create and roll out eContract, a digital version of the renewal process, without a hitch. 

Before eContract, service center employees would have to print, complete, and verify various forms by hand, then deliver them to the payroll office manually. After that, the payroll office would print the documentation, review it for incorrect information, and finally pass this along to be logged in the database.

The new system allows for many of these steps to be eliminated, freeing up much needed time and energy for both employees of payroll and campus service centers. Now, the entire process can be conducted digitally by receiving digital authorization from an approver or approvers, and then entering the information directly into the system. 

Note: Screenshot shows a fictional employee and the interface for eContract.

Once employee information is entered into eContract, the system then checks the information for errors, eliminating any review work which was conducted prior by payroll. The new system has also improved turnaround time to about one day giving employees a longer window of time to complete their forms.

“By choosing the short, deep-dive, we constrained ourselves”

 
Drouillard and Rand not only helped streamline the contract renewal process, but also their meetings as well. Instead of having shorter meetings every week, their meetings consisted of three to four hour sessions. 

As a result, Drouillard and Rand were able to quickly define the scope and requirements of the project, allowing them to have large blocks of time to sit and discuss their plans in depth. 

“We were developing a new solution and as such, it could have 'wandered'. By choosing the short, deep-dive, we constrained ourselves.” said Rand. 

“He’s technical; I’m functional, and we brought these two worlds together”


The result of the project spoke for itself, as it quickly reached completion in May of that same year. Drouillard provided her functional skill-set in order to outline all of the business processes and requirements for the system, and Rand then used his technical expertise to translate the requirements into specifications that an outside developer could use to begin crafting the system. “[I was the bridge] between Lisa’s functional expertise and the developers technical skill and experience,” Rand said.

“He’s technical; I’m functional; and we brought these two worlds together,” said Drouillard. This key partnership between the two helped keep the project together.    

“...these transactions are usually being processed in high volume cycles, so this has eliminated some of that”

   
The new eContract system has key benefits to campus transactions from both the perspectives of the payroll office and the service centers. “The biggest savings that we have seen in the back office is that these transactions are usually being processed in high volume cycles, so this has eliminated some of that,” said Drouillard. 

Before implementing the new system, the payroll office received an overload of volume right after the end of winter break, however the new system now alleviates that by providing a larger window which service center employees can use to submit these forms. Another benefit of digitizing the process is that the status of contracts in the queue is now visible for anyone in the process to view. 

“...I think it made a big impact with them and we wanted to let them know that their voices were heard”


Feedback has been extremely positive and there have been very few issues thus far. With eContract being rolled out, Drouillard and Rand have improved efficiencies for numerous staff members, both in Payroll and in Shared Service Centers.  “They asked for this and we did it. I think it made a big impact with them and we wanted to let them know that their voices were heard,” said Drouillard.    

The following are pictured: Dunia Thornton, Michelle Bobovych, Shirley Chao, Jane Henderson, Samantha Sutton, Pam Raley, Lisa Drouillard, Lance Rand, Dee Young, Kathy Suess, Jacinta Kelly and David Allison. 

Interested in another success story? Read about Goabroad and how it makes it easy to study abroad. You can find a complete list of Business Services success stories on the DoIT website.

Follow the DoIT Group on myUMBC for more updates
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Earlier this summer, members from the Instructional Technology team devoted their time with community outreach at the Therapeutic & Recreational Riding Center (TRRC). The center provides physical and occupational therapy services to children and adults with a wide range of physical, mental, and emotional disabilities. 

Led by Dr. Sherri Braxton-Lieber, Director for Instructional Technology, the team was tasked with landscaping, which included pulling weeds and freeing up some hidden rose bushes. Braxton-Lieber also works at the TRRC and has supported it for over 10 years.

“The center provides great services and reaches many families…”


The area that had been overrun by weeds. They were prickly and very hard to get out, requiring the team to use gloves. 


“The center provides great services and reaches many families, but has no budget for most of the ground maintenance and landscaping activities.” said Braxton-Lieber. 

Brad Boyle, Instructional Technology Specialist, was just one of the several team members helping out. He described the experience as fun, and that it was a nice way to bond with coworkers. “I have done work like this before, and it is nice to be able to help out a place that serves others.” said Boyle.

“To have any type of positive impact is the most important part of it for me.”


Community service such as this helps the center out greatly. Rather than having regular volunteers focus on the landscaping, it frees them up to serve the people who come to the TRRC to the best of their abilities. 

“I see serving others in any way as an important part of my life,” said Boyle. “To have any type of positive impact is the most important part of it for me.”

This type of community outreach creates a much different experience than most are used to. Instead of being in an office setting, the Instructional Technology team was outside working together, with each member taking on a different section of weeds, which worked out well to clear them out in an efficient manner. 


“... Even the smallest change makes a huge impact!”


After dealing with those prickly weeds, the area is now clear and mulch was placed to control the return of the weeds.

Holly Owens, Instructional Technology Specialist, said “It’s important to me as a member of the UMBC community to reach out and be involved, even the smallest change makes a huge impact!” Owens had previously only done yard work at her home prior to volunteering at the TRRC and encourages others to go out and make a difference. 

“I think the most fulfilling thing about this is experience is knowing that we made a difference and were able to help others.” said Owens. 

Mariann Hawken, Instructional Technology Specialist, is no stranger to this type of community outreach. On a regular basis, she volunteers for her son’s bowling league, which provides a team experience with free equipment and coaching for disabled players. That same team experience was also present at the TRRC. Hawken said, "It was a nice experience to volunteer, especially as a team."

“Working together ensured we were able to get the job done and it gave our team a chance to do something that required a different kind of collaboration and cooperation.” said Hawken. 

"...they should find something they have interest and passion for and give their time." 


Braxton-Lieber would love to have this type of service at the TRRC become a yearly commitment but also wants more DoIT employees to get involved anywhere. “There are so many nonprofits in Maryland that need the support,” said Braxton-Lieber. “They should find something they have interest in and passion for and give their time.”

In a letter to the team, Dr. Helen Tuel, Founding Director at the TRRC, thanked the team for the amount of work they did around the center. Tuel said “Thank you for believing in the work we do and for giving the children in our care hopeful futures full of possibilities with much potential and brimming with success.”

From left to right: Sherri Braxton-Lieber, Mariann Hawken, Brad Boyle, Indigo (Sherri’s Horse) and Holly Owens.

If you want to learn more about the TRRC or volunteer to help out, you can contact Sherri Braxton-Lieber at sblieber@umbc.edu

You can also contact Dr. Helen Tuel at info@trrcmd.org


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