The application deadline for those interested in running for Senate only has been extended until Tuesday, March 26th, 2013 at 5 PM.

The Election Board will only honor the most recent application of each candidate. You can apply online at www.umbc.edu/studentvote.

A complete list of candidates for all positions will be released on this website on Wednesday, March 27, 2013.

Please email Election Board Chair Collin Wojciechowski at cwoj1@umbc.edu with any questions.

David Lansing, Assistant Professor in Geography and Environmental Systems, has received a notification of a grant award in collaboration with UMD College Park from USDA entitled "Watershed Diagnostics for improved Adoption of Management Practices: Integrating Biophysical and Social Factors".

1/2/13 Garth Lindner and Molly Van Appledorn,, PhD students in Geography and Environmental Systems, have received funding from Maryland Sea Grant toward their PhD research. Dr.

Lisa DeRose joined CUERE as a staff research assistant beginning 11/26/12.  She holds BS and MS degrees in Geology.  We are very excited to have her join the CUERE team.

  10/1/12 Dr. Dawn Biehler, Assistant Professor in Geography and Environmental Systems, is a co-PI on a NSF  Coupled Natural and Human Systems grant entitled "Urban Disamenities and Pests: Coupled Dynamics of Urban Mosquito Ecology and Human Systems Across Socioeconomically Diverse Communities". This project will test whether urban social and economic decay and urban infestations of mosquitoes feedback upon one another and, if so, how to break this vicious cycle.  A link to the complete project summary can be found here http://www.nsf.gov/awardsearch/showAward.do?AwardNumber=1211797

10/1/12 The Baltimore Ecosystem Annual Science meeting will be held on October 24-25.  Details can be found on the project web site. http://www.beslter.org/bes_am_asp_2012/bes_am_reg_intro.html

  8/23/12  Dr. Chris Hennigan has joined the Department of Chemical, Biochemical, and Environmental Engineering as an Assistant Professor.  He holds a PhD in Environmental Engineering from Georgia Tech and recently completed a post-doctoral position at Carnegie Mellon in the Center for Atmospheric Particle Studies. Dr. Hennigan's research interests include air quality, atmospheric chemistry, and climate change. More detail can be found at his web site  http://userpages.umbc.edu/~hennigan/

7/1/12  Dr. Andrew Miller (GES) and Dr. Upal Ghosh (CBEE) have both received promotion to the rank of full professor.

Tanvi Gadhia

UMBC Environmental Sustainability Coordinator

Room 930, Administration Building

1000 Hilltop Circle, Baltimore, MD 21250

410-455-3896 | tanvig1@umbc.edu

http://sustainability.umbc.edu/

http://my.umbc.edu/groups/sustainability

Google kills its Reader, beloved by many (but not enough).

Across the Internet, journalists and news junkies are letting out a sustained cry: “Why, Google, why?” The company announced late Wednesday that it would be killing off Google Reader, its RSS platform. I use Google Reader daily. So do yet more eminent journalists. But the Great Googlers have determined that Reader’s user base is too small for them to justify the upkeep, and who are we to blame them?’

Chesapeake Regional Tech Council Announces TechAwards 2013 Finalists Honoring the Region’s Top Technology Companies and Leaders 

CRTC Bestows Legend’s Circle Award to Senator for Maryland, Barbara A. Mikulski

Annapolis, MD – February 14, 2013 – The Chesapeake Regional Tech Council (CRTC) today announced the finalists for the upcoming 8th annual TechAwards 2013: Geek is the New Chic, honoring the region's rising tech companies, outstanding innovators and all-around top "geeks." For the four awards categories the CRTC received more than 40 submissions from a variety of accomplished technology businesses and individuals throughout the Annapolis-Washington-Baltimore region. A twelve-member selection committee examined the nominations and voted on the top contenders. Winners will be announced at the TechAwards event on the evening of March 14, 2013 at the Hilton Baltimore BWI Airport Hotel.

"What is most striking about this year's TechAwards nominees is how they reflect the regional diversity of the Annapolis-Washington-Baltimore tech community," said CRTC selection committee chair Meredith Allen of TeleCommunication Systems, Inc. "Each year, the awards draw the region's most innovative and successful companies and tech leaders. In the spirit of CRTC's mission to advance technology with the exchange of ideas, expertise and business opportunities, we are excited to bring the area’s tech community together in celebration of this year's TechAwards finalists."

In addition to the nominated categories, special 2013 awards were appointed by the Selection Committee to honor several exceptional companies and individuals:

• The Legend's Circle Company awarded to Sourcefire, Inc. (NASDAQ: FIRE), a world leader in intelligent cybersecurity solutions headquartered in Maryland that is transforming the way global large to mid-size organizations and government agencies manage and minimize network security risks.
• The Rising Star awarded to WebMechanix, a Columbia, MD based Internet Marketing firm that concentrates on generating Snowballing ROI for its customers.
• The Future Innovator awarded to Alyssa Reiman, a South River High School senior and leader of the Robotics team.
• The Legend's Circle awarded to U.S. Senator for Maryland, Barbara A. Mikulski.

CRTC Executive Director Kris Valerio stated: "We are honored to recognize Senator Barbara Mikulski as the 2013 Legend’s Circle Individual. Senator Mikulski has been a long standing advocate for technology in the state of Maryland. In particular, she is committed to making Maryland the epicenter of cyber security. Her technology goals are to promote scientific research, increase number of students earning STEM degrees, and make Maryland a leader in science and innovation. It is this spirit of innovation that makes her the ideal recipient of the 2013 Legend’s Circle Individual Award.”

The TechAwards 2013 finalists and categories include:

The Tech Company of the Year Award is awarded to an enterprise that has proven its dedication, vision and ability to work with a sustained, strategic business plan and to steadily grow into a prominent player by in the Annapolis-Washington-Baltimore area's tech industry. Finalists include:

Dataprise, Inc.- Rockville, MD

Dataprise provides IT services for growing businesses in the Mid-Atlantic area, specifically on-site, help desk, cloud, consulting and infrastructure services. Support365 is their most popular product – giving business the suite of services they need to keep their technology running.

Mindgrub - Baltimore, MD

A new breed of agency, Mindgrub Technologies fuses creative and technical expertise in Mobile Application Development, Web Development and Social Media. They find and implement technology solutions for enterprises with technologies such as iPhone/iPad, Android and Drupal that strive to be pioneers in information transfer.

Orbis Technologies, Inc. - Annapolis, MD

Orbis Technologies, Inc. provides world-class strategic technology services to organizations with critical mandates, including national security and Department of Defense endeavors. Orbis possesses an elite team of subject-matter experts who help clients assess, optimize, and advance their technology portfolio in the most sensitive security environments.

The Innovator Award is awarded to a company that best exemplifies the entrepreneurship and innovative style it takes to keep the technology industry cutting-edge and forward moving. Finalists include:

AirPatrol Corporation - Columbia, MD

AirPatrol offers a suite of location-based security systems that identify, monitor and manage mobile devices on wireless and cellular networks. AirPatrol mobile security products can determine specific device compliance with security policies and actively enforce policies by limiting or modifying a device’s capabilities while it is within the secured zone.

Mindgrub - Baltimore, MD

A new breed of agency, Mindgrub Technologies fuses creative and technical expertise in Mobile Application Development, Web Development and Social Media. They find and implement technology solutions for enterprises with technologies such as iPhone/iPad, Android and Drupal that strive to be pioneers in information transfer.

Spotkick - Baltimore, MD

Spotkick has built a Security-as-a-Service framework and app store for open source cyber security apps. Spotkick is making security easier by building a community and online security platform around security measurement, analytics, and data.

The Best Place to Work Award recognizes a company that fosters a spirit of innovation and creativity in its employees, provides benefits that encourage employee work/life balance and works to inspire greatness in its employees. Finalists include:

DoublePositive - Baltimore, MD

Founded in 2004, DoublePositive is a performance-based online marketing company serving lead buyers, lead sellers and direct response advertisers. With headquarters in Baltimore and satellite offices in Phoenix, the company specializes in online search and display, mobile pay-per-call, lead generation and telephone transfers.

Plan B Technologies, Inc. (PBT) - Bowie, MD

Plan B Technologies, Inc. (PBT) is an IT solutions and professional services provider with expertise in storage area networking, backup, recovery and archiving, security and network infrastructure, Microsoft solutions and cloud virtualization solutions for infrastructure, applications, and desktops. PBT delivers a complete lifecycle of professional services including project management, education, consultation, assessment, design, planning, deployment and support and staff augmentation.

The Squires Group - Annapolis, MD

Since 1994, The Squires Group, Inc. (TSGi) has been dedicated to serving the Mid-Atlantic region with expert ERP and IT staffing solutions. Their systems integration partners and commercial clients have continued to turn to them for their ability to attract expert local ERP and expert IT consultants–and to rapidly assemble regionally-based project teams with proven track records.

The Woman in Tech Award honors an individual who best exemplifies the outstanding contributions made by women in advancing technology in industry, business and society. Finalists include:

Kimberly Brown, Amethyst Technologies- Baltimore, MD

Kimberly Brown, founder and CEO of Amethyst Technologies, has more than 15 years of experience in the biotechnology compliance industry. Kimberly developed a software program that enabled management of equipment for use in vaccine development, turning a 15-minute task into 3 minutes. The software has evolved extensively since 1998 and has grown to include a web-based version, RFID and many other features. Amethyst Technologies’ specialties also include GMP certification for biotechnology labs. Many of their clients are major military or federal laboratories.

Camille Curro, Curro Industries, Inc. - Annapolis, MD

Camille Curro is the founder and CEO of Curro Industries, Inc., an Annapolis based IT consulting firm with an established track record of providing advanced IT solutions for small businesses. Camille began her IT career in 1995 and has earned certifications in Windows NT, 2000, 2003 and 2008 that have enhanced her ability to do what she and her firm do best: Helping small businesses find affordable solutions to their IT needs, especially those without the budget for a full-time IT staff.

Dr. Carole Teolis, Chief Technology Officer and Co-Founder, TRX Systems, Inc.- Greenbelt, MD

Dr. Carole Teolis is the co-founder and Chief Technology Officer of TRX Systems. TRX Systems, Inc. is an award winning developer of NEON — a unique indoor navigation technology that has solved the difficult problem of locating, mapping and tracking people when they are inside buildings where GPS is not available and in outdoor urban areas where GPS is often unreliable. The company is a leader in the growing indoor navigation market and recently received funding from Motorola Solutions Ventures.

Event Details:

The theme for the 8th annual program is Geek is the New Chic. Winners will be announced at the event to be held March 14th, 2013 from 5:30 to 9:00 pm at the Hilton Baltimore BWI Airport.

Tickets:

Tickets are now on sale and will be $120 for CRTC members and $140 for non-members up until March 12th. Tickets purchased at the door will be $150 as available. Tables of 10 are available for $950. Registration, sponsorship information and additional details are available at: http://www.chesapeaketech.org/techawards

Selection Committee:

The TechAwards 2013 Selection Committee includes Meredith Allen, TeleCommunication Systems, Inc. (Chair); Peter Davis, Whiteford Taylor Preston, L.L.P.; Ronnie Gist, University of Maryland; Chris Knotts, Force 3 Inc.; Angie Lienert, IntelliGenesis LLC; Max McQuighan, Anne Arundel Community College; Robbie Melton, TEDCO; Steve Oxman, CRTC Founder/DoD; Joanne Shumaker, SRC- Syracuse Research Corp.; Greg Smith, M&T Bank; Adam Suri, Secure Technologies Group, LLC; Patrick Tonui, Maryland Department of Business & Economic Development (MD DBED)

About Chesapeake Regional Tech Council

Founded in 1992, the Chesapeake Regional Tech Council (CRTC) energizes and propels the advancement of technologies with the exchange of ideas, expertise and business and partnership opportunities. The CRTC is a resource for visibility, connections, knowledge and education for technology companies in and around the Annapolis-Washington-Baltimore area, attracting new technology companies to the region and helping emerging technology companies grow and prosper in this increasingly dynamic environment. The CRTC is a non-profit membership organization supported by a grant from the Maryland Department of Business and Economic Development (MD DBED) and a grant from the Anne Arundel Economic Development Corporation (AAEDC) and enabled by membership and annual sustaining sponsorship. More than 270 businesses from the Annapolis-Washington-Baltimore area are members of the council, including many of the area’s well-known leading technology companies.

For further information:

Gretchen Snow, Membership and Marketing Manager, Chesapeake Regional Tech Council

410-630-8200, gretchen@chesapeaketech.org

Northrop Grumman, University of Maryland, Baltimore County Expand Cync Program to Drive Innovation in Cyber Technology

2013-03-15T05:00:00-0700

BALTIMORE – March 15, 2013 – Northrop Grumman Corporation (NYSE:NOC) and the University of Maryland, Baltimore County (UMBC) Research Park Corporation (bwtech@UMBC) have expanded the Cync program, a cybersecurity technology incubator initiative, to include three additional companies, among them the program's first international cyber provider. iWebGate of Perth, Australia, joins DB Networks of San Diego and Light Point Security of Baltimore as the latest companies to participate in Cync.

CONTACT: Matt Szemborski
             Northrop Grumman Corporation
             703-556-2384
             matthew.szemborski@ngc.com
             
             Nicole Ruediger
             University of Maryland, Baltimore County
             410-455-5791
             nruedige@umbc.edu
        

Comics are known to be one of the most powerful communication tools, and are a unique way to communicate — using both image and text to effectively demonstrate time, function, and emotion.

Today’s article is an excerpt from Kevin Cheng’s “See What I Mean” — a book that walks you step by step through the process of using comics to communicate, and providing examples from industry leaders who have already adopted this method. Enjoy!

When creating a product or feature, you undergo a product development process. For example, you might start by interviewing some existing customers or by running focus groups. You might create business and functional requirements that describe what you need. Then, when you’re ready, you begin designing and developing and iterating on the product.

Or perhaps you prefer to define products by first building a prototype, bypassing formal requirements. Everyone has their own preferred process. The process you follow and how strictly you adhere to it depend on the circumstances.

The same could be said of creating a comic: there isn’t one correct way to go about it.

The Comic Creation Process

I’ll present a process that includes all of the steps involved in creating a comic for a product, but it’s just one of many approaches. The more practiced you are at it, the better you will be at knowing which steps to spend the most time on and which steps you can combine or skip over entirely.

Multiple steps are involved in creating a comic for your product. Full view.

The process of creating a comic for your product can be broken down into the following steps. For larger projects, you might feel the need to create multiple comics that represent different personas and use cases. In the case of the comics we made for Yahoo, we created a total of three comics. Each comic represented very different use cases that resonated with different participants. The goal was to be representative, not comprehensive.

1. Decide what your comic is about.
   Before creating the comic, you need to decide why you’re using comics and what to include in the story. What features do you want to highlight or, more importantly, which features can be excluded from the story? Who is the product for, and who will be reading the comic? The output from this step should be a few bullet points of things you want to highlight. If you were planning an essay or presentation, this would be the equivalent of writing the thesis or main talking points. This step is what we’ll talk about in detail in this chapter.
2. Write the story.
   Once you’ve decided which aspects to highlight in the comic, the next step is to create a script. Just as a movie starts from the scripting phase, we’ll define the comic in words first before drawing the comic. The purpose of this step is to define the progression of the story. If the first step was to define the thesis, then this step would be to define the outline. You’ll define the characters in the comic, the settings of the story, and the dialogue that will be spoken either by narration or by the characters.
3. Lay out the comic.
   Even when the story has been defined, a lot of decisions still need to be made about the composition of the comic. Just as photographers, filmmakers and painters must decide what parts of a scene to capture, each panel in a comic has to be carefully planned. Do you want to show the building they’re in? Should you show a close-up of the product? How much, if any, of the interface should you show? I’ve talked about how comics are powerful for representing movement and time. If comics are sequential art, then part of the process is deciding how to sequence the story in such a way that readers can follow it.
4. Draw and refine the comic.
   Once you have prepared the basic sequencing and layout, you can put the finishing touches on the comic. I’ll cover some additional tips and tricks to augment the basic drawing techniques covered in Chapter 3, “You Don’t Need to Be an Artist.” A lot of tools also exist to make comic creation easier. I’ll share a range of resources, including drawing software and layout templates, to make the process of creating comics even faster.

The comic creation process.

To illustrate each of these steps more clearly, I’ll use an example and create a comic from start to finish. The example is a real product, but, to my knowledge, its maker hasn’t used comics in its product development or marketing. So, let’s pretend we’ve been asked to create a comic for it.

The Example: Square

Square is a little physical card reader that you can plug into the headphone jack of an Android phone, iPhone or iPad.

The Square credit card reader.

After plugging it in, you can accept payments from any major credit card with minimal set-up. It’s currently used by small businesses, coffee shops, street food carts, people selling items on Craigslist, people running garage sales and many others. This card-reading device and its associated software are free, but each time you run a transaction, a flat rate is charged to the merchant.

Square is an appropriate example for a number of reasons. First, the product spans many platforms, including mobile devices, tablets and a website. Secondly, the product has many use cases and personas, which is probably the case for many of your products. Finally, clear real-world interactions can be associated with the story of Square’s usage.

If you’d like more information on Square, you can look up the product on the official website. It’s worth mentioning that the founder of Square is also a cofounder of Twitter, where I used to work. However, my use of the product as this book’s example is done without any consultation or inside knowledge. We’ll go into detail with this example soon and continue doing so for the next few chapters.

Now that we have an example to work with, let’s start the first step of the comic creation process by answering the question, What’s the comic about?

Answering this question can be tricky. Instead of approaching it as one broad and vague question, breaking it down into a few logical steps might be easier. Once you have addressed these, narrowing down your comic’s story should be much easier.

1. Define the goals of your comic.
   What do you want to get out of it? What is the next step you want the reader to take after reading the comic?
2. Decide on the length of your comic.
   The length will dictate how much detail you can afford and how precise your messaging needs to be.
3. Identify the audience of your comic.
   Your story may change depending on the audience’s level of expertise and the context in which the comic is delivered.
4. Select a representative use case.
   Think of a scenario that shows off your product well. Once you’ve found that, the scenario will naturally help you narrow down the features to highlight.

The Goals Of Your Comic

Before thinking about what should go into the comic, start with what you want it to accomplish. If you know what actions you hope to inspire through the comic, then you can design the comic towards that goal. When Google decided to create its comic for Google Chrome, it had a clear goal in mind. It didn’t want people to focus on comparing features between browsers; instead, it wanted readers to gain an understanding of its technical motivations for building a Web browser from scratch.

The goal of the comic may vary, depending on whether it’s for a product that already exists. When using comics to describe products that haven’t yet been built, the goals may be centered on understanding and sponsorship. The comics we created at Yahoo were used to validate our product vision with potential users as well as with management. Our goal was to get feedback on how useful the product ideas were and to get support from management to start building the product as described in the comic.

Sometimes, the goal can be completely measurable. At Raptr, we used a comic on the home page to describe the product. Our goal was to help visitors understand our product, but we were also hoping to inspire a particular action: user sign-ups. Similarly, because Square is a product that’s already in the market, the goal of our fictitious comic should be to help merchants understand why it’s useful and, ultimately, to have them sign up to receive a Square device.

Defining the goal of your comic is a crucial step, but it shouldn’t be that difficult. If you’ve already decided to create a comic, chances are you have some idea of what you’re hoping to accomplish from it.

The Length Of Your Comic

After deciding what your comic is about, the next important factor to determine is how long the comic will be, because you need to know how much room you have to work with. I recommend a very short comic (three to eight panels) to illustrate an idea. At that length, it’s easy to consume, yet contains enough information for both internal and external communication. The comic should fit on the home page of a website, on a postcard or in an email to your team.

However, there are plenty of examples of longer comics. The Google Chrome comic was over 30 pages and fairly technical in nature.

A copy of the Google Chrome comic book.

Even at that length, it was much more digestible than a detailed white paper, and it had just the right balance for readability. The comic was available online, but it was also distributed in physical form to key developers and industry experts.

As a way to connect to its Japanese audience, the US Navy created a full manga (a Japanese form of comic book) in both English and Japanese to explain why its aircraft carrier would need to be docked in Japan for several months.

Manga for the US Navy’s USS Washington.

Given the widespread acceptance of manga as a medium for any topic, this seems like a great way for the US Navy to connect with its audience. A lot of people were interested in the carrier, so publicizing the comic wasn’t difficult. Many local and online press outlets wrote articles about the comic. When the book was released, there was a line around the block to get a copy!

Another proponent of long-form comics is Adobe’s Evangeline Haughey, who had been trying to find creative ways to encourage team members to read her user research reports and decided to spice up one of her reports by presenting it in comic book form. The comic was a handful of pages, and she printed it as a booklet, complete with a mock comic-book cover illustrated by her colleague Julie Meridian.

Adobe’s comic book cover.

One commonality among these examples of long-form comics is that they all feature a physical component to their distribution. If your ideas are complex or lengthy, consider a longer comic, but also think about ways to distribute physical copies. It’s surprising how hard it is not to read a copy of a comic that’s in your hand!

Long comics aren’t always appropriate, however. Akoha, a startup that uses trading cards to encourage good deeds, tried to use comics to explain its services in an innovative way. Unfortunately, it was a multi-page comic that few visited when coming to Akoha’s home page. By contrast, many companies, including Nectar, have used very simple three-panel comics on their home pages. These comics are easy to consume and immediately explain the product.

Akoha’s multi-page comic versus Nectar’s three-panel comic.

I love constraints. We’ve all witnessed their power. Presentations are constrained by time, and reports by number of pages. In film, the editing process is crucial to ensuring that a movie stays under a certain number of minutes. This process culls scenes that do not add depth to the story. These constraints may seem artificial, but you’ll find that they’re helpful because they force you to be creative and thoughtful. By constraining a comic to between three to eight panels, you’re forced to think about what features are most important to convey.

The Audience Of Your Comic

Aside from length, the Google Chrome and US Navy comics share something else in common. Both demonstrate a clear understanding of their audience and tailor the stories specifically to them. In the case of Google Chrome, the audience was technical enough to care about browser performance and engineering. With that in mind, Google was able to tell stories about JavaScript processing and browser caching.

The US Navy’s understanding of its audience — Japanese residents of Yokosuka — determined the format of its messaging. In fact, it was so successful in that campaign that people lined up around the street to get a copy of the manga. Who your audience is, where they’re from and what they know will influence the contents and delivery of your story.

Let’s say someone asked you, “How do I get to the nearest post office?” What would you say? Maybe something like:

“Turn left at the first light. Keep going until the stop sign, and then make a right on Main Street.”

These directions seem pretty straightforward. But what if you knew the person who was asking you? Let’s say it’s your cousin Joseph, who is a bit navigationally challenged. Then, you could give a few more details.

“Turn left at the first light, where the blue gas station is. Keep going — you’ll pass that playground we used to play at — and make a right when you see our old high school.”

What you’re doing is offering the right level of detail based on the person you are communicating the information to. We scope our conversations based on context and audience all the time without even realizing it. If you had answered the question in painstaking detail, it would be more like this:

“Insert your key into the ignition; turn it once until you feel the engine starting. Before you back out of the garage, make sure to check all your mirrors for any people or vehicles…”

… and so on. We don’t go into this level of detail because we implicitly understand and account for the audience’s level of expertise.

This consideration is important and yet insufficient. Beyond expertise level, we also need to consider the audience’s context. In the last example, I assumed that the person would be driving. But they might be a cyclist or a pedestrian. A cyclist would want to know the grade of the street; a pedestrian won’t care about one-way streets; and a driver wouldn’t be able to drive down stairs.

Let’s consider a business context. In The Design of Everyday Things, Don Norman discusses the concept of mental models — how people view a system. Norman uses a camera as an example. If you were to ask an engineer how a camera works, you might get an explanation of light, aperture and shutter speed. The comic for such an explanation might look like this:

How a camera works.

If you were to ask a layperson how a camera works, they might explain how to turn it on, how to focus and how to upload a picture. Then the comic might look like this:

How a camera works to a layperson.

Both of these comics are correct. They simply differ based on the expertise of the audience and the context of what the audience hopes to learn from the story. If you know your audience, you’ll have a much better idea of what your story should be and how to frame it. We can apply these considerations to our Square example, too. Square’s audience is merchants who have trouble receiving credit-card payments and might find Square useful.

The merchants need to own a smartphone, so they will presumably be reasonably tech-savvy. At the same time, they will only care that the device is easy to use and secure, and would be unlikely to understand (or care about) the detailed technical workings of the hardware.

Selecting A Representative Use Case

You now know who you want to read your comic and their context. The next step is to find a story that will help your readers understand why they should care! To accomplish this, find a use case that resonates with them and that addresses their problems. You may be telling the story of a problem that they didn’t even realize they had.

When Apple launched its video-conferencing application, FaceTime, people already had many competing and compelling products they could use. Skype, Google Talk and even Apple’s own iChat have free video-chat and even video-conferencing capabilities. One important distinction was that FaceTime is on a phone rather than a computer — but, given that you still had to be connected to a Wi-Fi network, this portability was limited.

Apple didn’t explain FaceTime’s differentiation through a list of features. Instead, it aired a series of short advertisements that showcased powerful human use cases — scenarios such as a father traveling abroad and conferencing with his family, and grandparents seeing their grandchild for the first time. Are these scenarios unique to FaceTime? Certainly not, but they were compelling and helped the viewer understand why the feature was important to them.

Find a use case that resonates with your readers addresses their problems.

Let’s go back to Square. What kind of use cases could we use for Square? Let’s list a few use cases for which we think Square would best help solve a problem.

• Trade show,
• Selling large items on Craigslist,
• Coffee shop,
• Garage sale,
• Small merchant,
• Food stand,
• Massage therapist,
• Musician.

Notice the commonality in these use cases? In each case, the user typically does not have an easy means of accepting credit-card payments but needs to do so or else lose business. For some, such as the coffee shop and small merchant, the user has an established business. For other use cases, such as the garage sale and the items on Craigslist, the individual would need to accept credit cards on occasion.

Still others are in the goods and services business, providing their service in varied locations such as conferences, craft fairs and people’s homes. Two themes arise from looking at these use cases: the advantage of Square’s mobility, and the ease of access to a credit-card payment system. Conceivably, we could create just one comic about the mobile use case, and it would naturally also describe the easy credit-card payment system.

However, if we were actually creating these for Square, having a separate comic for merchants would be beneficial, lest they think, “Well, that’s nice, but my shop doesn’t move around, so I don’t need a mobile solution.” For the purpose of this example, let’s create a comic for the use case of selling books at trade shows and conferences. Which of Square’s features should we highlight?

Perhaps listing all of the features would be useful:

• Free app on iPhone, iPad and Android;
• Free card reader that plugs into the mobile device’s headphone jack;
• Accepts Visa, MasterCard, American Express and Discover;
• Purchasers can use their finger or a stylus to sign on the phone or iPad;
• If the card can’t be read, there’s an option to enter the number manually;
• The card reader, website and mobile applications are well designed.
• Money received is deposited daily to your bank account;
• A flat fee of 2.75% is charged for all transactions;
• The purchaser can get a receipt by email or SMS;
• The vendor does not have to commit to a contract to order the device or to use the service;
• From the website, the vendor can track all invoices;
• All transactions are secure;
• Access to full reports on what has been sold;
• Regular customers can set up a tab.

Yikes! Those are a lot of features to include in a story. How will we create a comic that captures all of these points in only three to eight panels? We have more bullet points than panels! Luckily, we have a use case now to help us narrow down which features to highlight and which are less important. One important aspect is that the device plugs into popular mobile devices and accepts all major credit cards.

Whether you need to highlight the cost of the device (free) is debatable. You could argue that the comic is meant to get the reader interested enough to investigate, and you could subsequently explain the details in another medium. However, as we’ll see later, incorporating the cost into the dialogue is easy enough. Some details we can skip in the comic are the schedule for depositing money received, the fees and the lack of a contract.

All of these elements are important selling points for the product, but remember the questions that the comic should answer: “What is this, and why should I care?” Can you imagine if iPhone commercials talked about two-year contracts or even the cost of the phone?

Conclusion

Summing up, here are the features that seem most important to highlight for the mobile payment use case we’re addressing:

• Free app on iPhone, iPad and Android;
• Free card reader that plugs into the mobile device’s headphone jack;
• Card reader accepts Visa, MasterCard, American Express and Discover;
• Purchasers can use their finger or a stylus to sign on the phone or iPad;
• The purchaser can get a receipt by email or SMS;
• From the website, the vendor can track all invoices.

This list seems much more manageable. Can you see the story crystallizing?

We’ve decided that the goal of the comic is to get merchants to understand Square and to sign up for one. The audience for the comic is merchants who are technologically savvy. The problem we’ll address is the sale of goods at trade shows and conferences, with no easy way to accept credit cards. We’ll narrow the story to a person who wants to sell books at a conference. (As it turns out, Rosenfeld Media, the publisher of this very book, now uses Square to sell its books at conferences!)

We have finally narrowed down the feature list to just over a handful. Now we know what the story is about.

Editor’s Note: A special thanks to Kevin Cheng and Karen Corbett for providing us with this book excerpt (the entire book is available here). If you’re also interested in having your work featured on Smashing Magazine and in the Smashing Library, feel free to contact us anytime!

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© Smashing Editorial for Smashing Magazine, 2013.