The Spring 2013 UMBC CSEE Newsletter is available and features articles on the new UMBC Center for Cybersecurity, a project to create a new student laptop lab for interactive and team learning, new faculty profiles, the Cyber Scholars program, a new course on applied networks security, and more.

See other issues of the CSEE Newsletter in the UMBC CSEE newsletter archive.

When United Airlines broke Dave Carroll's guitar, he took to YouTube. Now, Carroll has launched GripeVine and Resolution 1 to fix companies' customer service woes.

It was the customer service screwup heard around the world. In 2009, Canadian musician Dave Carroll became an overnight YouTube star with a music video called "United Breaks Guitars." It told the story of how United Airlines refused to compensate Carroll after baggage handlers smashed his $3,500 guitar. In four days, the video received one million hits.

Last year, Carroll parlayed his YouTube fame into a start-up called Gripevine, a website that lets customers air complaints about businesses. Now, Carroll hopes to finally start earning revenue by helping businesses appease unhappy customers before they become social-media stars. Resolution 1, his new customer service platform, monitors feedback on social media and other sites. The tool also tracks the performance of customer reps and analyzes complaint volume by region. Prices start at $10 a month per company.

Carroll says launching a business has made him realize how hard it is to keep customers happy. "I can totally understand how feedback can get out of hand for a big operation like an airline," he says. "Hopefully, this tool will make everyone's lives easier."

UMBC alumnus Professor Eric Eaton (BS '03, PhD '09) has positions for undergraduate and graduate summer research internships in Artificial Intelligence and Machine Learning at Bryn Mawr College in suburban Philadelphia. Apply by March 1, 2013 for full consideration.

Spend ten weeks of your summer working on exciting projects in artificial intelligence and machine learning at Bryn Mawr College! We have openings for several undergraduate or graduate research assistants to work on two grant-sponsored research projects this summer. Student participants will join a research team with other students, Prof. Eric Eaton, and one postdoctoral researcher to carry out a detailed program of research toward scholarly publications. Students will present the results of their research during the final week of the program at Bryn Mawr College, and (if appropriate) at their home institutions and/or other academic venues, such as research conferences.

All students who are beginning their junior or senior undergraduate year in Fall 2013 or who will graduate during the Spring 2013 semester, and all graduate students are eligible to apply. To be considered, you should have a background in either computer science, mathematics, physics, or statistics and have strong grades in your major. Although it is not required, it would be beneficial if you have taken and done well in at least one course related to artificial intelligence, machine learning, robotics, statistics, or topology.

On-campus housing and meals are available for student participants, along with a variety of professional development workshops and summer activities. Application instructions and further details are available online.

UMBC alumnus Professor Eric Eaton (BS '03, PhD '09) has positions for undergraduate and graduate summer research internships in Artificial Intelligence and Machine Learning at Bryn Mawr College in suburban Philadelphia. Apply by March 1, 2013 for full consideration.

Spend ten weeks of your summer working on exciting projects in artificial intelligence and machine learning at Bryn Mawr College! We have openings for several undergraduate or graduate research assistants to work on two grant-sponsored research projects this summer. Student participants will join a research team with other students, Prof. Eric Eaton, and one postdoctoral researcher to carry out a detailed program of research toward scholarly publications. Students will present the results of their research during the final week of the program at Bryn Mawr College, and (if appropriate) at their home institutions and/or other academic venues, such as research conferences.

All students who are beginning their junior or senior undergraduate year in Fall 2013 or who will graduate during the Spring 2013 semester, and all graduate students are eligible to apply. To be considered, you should have a background in either computer science, mathematics, physics, or statistics and have strong grades in your major. Although it is not required, it would be beneficial if you have taken and done well in at least one course related to artificial intelligence, machine learning, robotics, statistics, or topology.

On-campus housing and meals are available for student participants, along with a variety of professional development workshops and summer activities. Application instructions and further details are available online.

UMBC alumnus Professor Eric Eaton (BS '03, PhD '09) has positions for undergraduate and graduate summer research internships in Artificial Intelligence and Machine Learning at Bryn Mawr College in suburban Philadelphia. Apply by March 1, 2013 for full consideration.

Spend ten weeks of your summer working on exciting projects in artificial intelligence and machine learning at Bryn Mawr College! We have openings for several undergraduate or graduate research assistants to work on two grant-sponsored research projects this summer. Student participants will join a research team with other students, Prof. Eric Eaton, and one postdoctoral researcher to carry out a detailed program of research toward scholarly publications. Students will present the results of their research during the final week of the program at Bryn Mawr College, and (if appropriate) at their home institutions and/or other academic venues, such as research conferences.

All students who are beginning their junior or senior undergraduate year in Fall 2013 or who will graduate during the Spring 2013 semester, and all graduate students are eligible to apply. To be considered, you should have a background in either computer science, mathematics, physics, or statistics and have strong grades in your major. Although it is not required, it would be beneficial if you have taken and done well in at least one course related to artificial intelligence, machine learning, robotics, statistics, or topology.

On-campus housing and meals are available for student participants, along with a variety of professional development workshops and summer activities. Application instructions and further details are available online.

UMBC alumnus Professor Eric Eaton (BS '03, PhD '09) has positions for undergraduate and graduate summer research internships in Artificial Intelligence and Machine Learning at Bryn Mawr College in suburban Philadelphia. Apply by March 1, 2013 for full consideration.

Spend ten weeks of your summer working on exciting projects in artificial intelligence and machine learning at Bryn Mawr College! We have openings for several undergraduate or graduate research assistants to work on two grant-sponsored research projects this summer. Student participants will join a research team with other students, Prof. Eric Eaton, and one postdoctoral researcher to carry out a detailed program of research toward scholarly publications. Students will present the results of their research during the final week of the program at Bryn Mawr College, and (if appropriate) at their home institutions and/or other academic venues, such as research conferences.

All students who are beginning their junior or senior undergraduate year in Fall 2013 or who will graduate during the Spring 2013 semester, and all graduate students are eligible to apply. To be considered, you should have a background in either computer science, mathematics, physics, or statistics and have strong grades in your major. Although it is not required, it would be beneficial if you have taken and done well in at least one course related to artificial intelligence, machine learning, robotics, statistics, or topology.

On-campus housing and meals are available for student participants, along with a variety of professional development workshops and summer activities. Application instructions and further details are available online.