The DoIT Technology Support Center is looking to hire additional student consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on Handshake to apply. (Search for DoIT Technology Support Center Student Consultant.) The application will be open until June 30, 2023.

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.

As of today, DoIT's Technology Support Center (TSC) will be operating remotely.

With the impending renovation of Sherman Hall A Wing, DoIT has agreed to give up its space on the first floor of the Library where the TSC has been located since 2011. This is to allow for the expansion of the Academic Success Center, which is being relocated from Sherman Hall to the space occupied by the TSC.

Additionally, with the wide adoption of video conferencing and the upgrade to our phone service, we have seen that the vast majority on campus prefers virtual support. Of course, in-person support will be available by appointment and may be requested through my.umbc.edu/help.

Our staff will continue to work remotely during our regular hours, maintaining the same high level of support we've provided while operating in a face-to-face setting. The majority of our staff has already been working remotely for the past three years.

Should you require assistance or have any questions or concerns, we kindly request that you submit an RT (Request Tracker) ticket at my.umbc.edu/help or contact the Technology Support Center directly at (410) 455-3838.

We understand adjustments may be necessary during this transition, and we appreciate your patience and cooperation. Our team is committed to ensuring a seamless experience as we adapt to this new operational model.