The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall semester. Please see our job description below and visit our job posting on UMBCWorks to apply.
Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.
Responsibilities include, but are not limited to the following:
Provide technical assistance to users by phone, online and in person;
Answer TSC phones in a professional and courteous manner;
Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
Provide direct assistance to users on technical issues they cannot easily resolve on their own;
Complete in-person or online training about quality support as defined inumbc.edu/go/ticketrubric;
Respond to all work related communications in a timely manner;
Escalate urgent problems to the Full-Time staff, as appropriate.
Required Skills and Experience
Demonstrated ability to effectively communicate by phone or in person.
Demonstrated writing ability.
Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
Demonstrated analytical and troubleshooting skills.
Ability & willingness to learn coupled with clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.
Good Morning,
I have 2 toner cartridges for a Canon Printer looking for a good home. The toner number is GPR-15 and it says it is for a Canon iR 2270/2870 or iR 2230/2830. If you have a need for these please call Corrine (5-5813) or email me (cmohnask@umbc.edu).
The Summer Undergraduate Research Opportunity in Chemistry (SUROC) provides students from outside the University of North Carolina at Chapel Hill an opportunity to engage in hands-on cutting edge research in our state of the art facilities. This is an opportunity to experience Carolina Chemistry, recognized by ACS as one of the top ten graduate programs.
During the 10 weeks of research, students will be exposed to the various facets of independent research. A small cohort of 10 students will work together building a strong scholarly foundation. The experience will be heightened with the opportunities outside the hands-on laboratory work: site visits to large pharmaceutical and small startup companies; introduction to scientific entrepreneurship; experience presenting scientific research; training in research ethics; and exposure to chemical equipment and facilities.
On Thursday, April 2 at 8:00 p.m. in the Concert Hall, UMBC music faculty and guest join forces with students to perform the titanic Octet in E-flat Major, Op. 20 by Felix Mendelssohn, and more rarely heard Octet, Op. posth. by Max Bruch. Featured performers will include UMBC string faculty Christian Tremblay and Airi Yoshioka, violin; Amadi Azikiwe and Nana Gaskins Vaughn, viola; Gita Ladd, cello; Laura Ruas, double-bass; and student performers Ariel Byrd and Erika Koscho, violin; and Michael Bradshaw, cello. Complete information is available by clicking here.
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