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• Quickly identify who added comments to a ticket
• Quickly identify the end of an entry
• Tickets may be worked on by different staff members. It will be good to know who to go to when a ticket owner has a question about what was already done
• Tickets could start in DoIT but could end up being assigned to the Registrars' office. Good to identify which UMBC department has already looked at the ticket.

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Situations where you may want to add watchers to a ticket would be:

• Someone who does not have consultant access to your Queue who needs to keep an eye on the progress of a ticket
• Others who have an interest in the progress of a ticket that were not involved in the original request
• When a coordinator needs to be kept in the loop for the progress of all tickets. In this situation, the queue administrator can add this person as a watcher for all tickets

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When a small group of people need to respond to a single email address, they are advised to use a generic email address with a shared mailbox or listserv list. RT improves on this by:

• Tracking request history.
• Sorting related tickets into queues.
• Allowing a ticket to be assigned to a given staff member.
• Allowing priorities to be assigned and automatically escalated.
• Sending copies of changes by email to the staff and to the original requestor.
• Consistently using a departmental email address, so that personal staff email addresses are not involved.
• Allowing some changes by email if convenient.
• Using Shibboleth, so no additional passwords need to be remembered.
• Allowing interaction via the Web, with any Web browser. No special client is involved. Further, the original requestor can check the status of his ticket and view appends on the Web.
• Allowing administration -- new queues, ticket assignment, new users, etc. -- to be done directly by a departmental administrator.

Typical departmental usage:

1. • A department might have 2-3 students assistants and a supervisor who answer inquires about admissions. RT would allow the supervisor to assign a given request to a specific student or let any student answer any unassigned request. The supervisor can add or remove students assistants as needed.
   • If the department also provides tech support to its faculty and staff, those requests could be tracked in a separate queue, either using the same email address as used for admission queries or a different one. A different set of staff would review the requests for tech support, and the student assistants answering admissions questions don't have to know about this queue.
   • Additional queues, groups of people, and email addresses can be added, perhaps for classroom support or for a specific classes. Tickets can be moved from one queue to another as needed.

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1. Enter the ticket number on the top, right-hand box labeled Search...
2. Hit the Return key on your keyboard and the full ticket details will be displayed

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Tickets in the Same Queue

1. Click on the queue which stores the tickets you want to update
2. Click the Bulk Update link
3. Check or un-check tickets that need or don't need the update
4. Apply updates in the Update multiple tickets section
5. Add comments if applicable
6. Click Update

 

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You will connect both your workstation and gaming console to your router. To authorize your router for full Internet access simply sign on by visiting http://resnet.umbc.edu your web browser on the connected workstation. Sign on using your myUMBC ID and password. Both your gaming console and workstation will now be authorized for full Internet access.

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1. From the More Actions drop-down menu, select Share this site
2. In the box below Add people, enter the email addresses of the people you wish to share your site with
3. Choose the level of access you wish to give them. (Anyone you set to Can view can look at the site. Anyone you set to Can edit can change the look and content of the site. Anyone you set to Is owner can change the look and feel of the site as well as make administrative changes, such as deleting the site or adding new owners)
4. The people whose email addresses you added will be sent an automated message when you add them unless you uncheck the box next to Send email notifications. If you choose to send the group a notification, you can add a personalized message. Simply write your message in the box below where you added the email address. You can also opt to have the invitation sent to you as well by checking the box next to Send a copy to myself
5. Click Share

Please note that for invitations to non-public Sites, users will need to sign in with a Google Account before they can accept the invite.

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1. Log into your UMBC Gmail account or go to https://sites.google.com/a/umbc.edu and login with your myUMBC username and password
2. Click the third link from the toolbar labeled Sites
3. Click the Create button
4. Enter your site name and the URL where it will be located (for example, sites.google.com/site/yoursite) as well as an optional description of the site. The name and URL you choose can't be changed after you create your site, or used again if the site is deleted
5. Select one of these sharing options: 'Everyone in the world can view this site' or 'Only people I specify can view this site.'
6. Pick a theme for your site
7. Enter the wavy characters in the word verification section, and click the Create site button

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Explanation of Icons:

User Unavailable - User no longer has access to the course (most likely because they have officially dropped the course).
Column Not Visible to Users - Column is not visible to students
Completed - Item has been completed by student
Needs Grading - Student has submitted an assignment or quiz which needs grading
Grade Modified Manually - You (the instructor) have changed a student's grade on an assignment
Attempt in Progress - A student is currently using the Assessment or Assignment OR the student was kicked out of the system prior to choosing Submit
External Grade - This column is marked as a column that could be shared outside the Blackboard system (such as to Peoplesoft; this is not implemented at UMBC).  One column must always be marked as the External Grade, and it can not be deleted.  If you need to delete this column, you need to set another column as the External Grade.
Grade Exempted for this User - The instructor has chosen to exempt this grade for this student which means this student has been allowed to skip this assessment without penalty.
Error -Grade Center Error.

A dash (-) indicates that there is no information; the student has not taken the Assessment or submitted the Assignment.

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There are multiple methods for opening a test for a single student. Follow the instructions below for the scenario below that best applies to your situation.

All students have taken the test except one student; forced completion is enabled:

1. Go to the test link inside the course (not control panel).
2. Click the down arrows next to the test link.
3. Select Edit the Test Options.
4. Change the availability dates.
5. Click Submit.

All students have taken the test except one student, forced completion is not enabled orthe test is closed but not all students have taken it:

First option: Enable a password on the test and give the password to the student:

1. Go to the test link inside the course (not control panel).
2. Click the down arrows next to the test link.
3. Select Edit the Test Options.
4. Change the availability dates.
5. Enter a password into the password field.
6. Click the check box next to the password field to enable it.
7. Click Submit.

Second option: Use an adaptive release rule to release it to a single student:

 

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