General Inquiry Queue Tips & Reminders *Please Read*
We want to hear from you!
Greetings & Happy New Lunar New Year!
We wanted to send a reminder to our departments and new hires that the General Inquiry queue is here for you and any/all questions you may have no matter how big or small. If we cannot complete an action we can connect you with some of our colleagues across campus who can!
Here are some tips and tricks for using the General Inquiry Queue in RT:
The General Inquiry (GI) queue should be used anytime a department or individual has any question regarding processes currently handled by the AAOU SSC. If you have questions regarding:
• Policy & Procedure
• How to submit a ticket?
• SSC services & more...
Send the question our way!
If your question requires additional attention we are happy to also hop on a WebEx call after a ticket is submitted to help with any questions, concerns, etc. If you have a question about a ticket, it is always best to reach out to us beforehand to ask questions on how to accurately and completely submit your RT request and obtain guidance from us --submitting a ticket correctly the first time will prevent rejections, duplication of effort, and processing delays.
If you have any questions, comments, or concerns please submit a GI ticket here:
Have a happy Friday and great weekend!
-AAOU SSC Team