Engineering managers continue to manage increasingly uncertain work environments such that traditional approaches to leadership, including forecast-based strategies are less effective[1]. We need both new, adaptive approaches to leadership as well as innovative care models and practices to solve complex problems. In this ASEM Academic Partnership Webinar hosted by Dr. Wiljeana Jackson Glover will define innovation leadership using three major principles: (1) adapting to complexity, (2) building creative, experimenting teams, and (3) encouraging self and employee voicing through compassion.

[1] Horth, D., & Buchner, D. (2014). Innovation leadership: How to use innovation to lead effectively, work collaboratively and drive results. Center for Creative Leadership, 18.

About the Presenter

Wiljeana Glover is the Steven C. and Carmella R. Kletjian Foundation Distinguished Professor in Global Healthcare Entrepreneurship and an Associate Professor of Operations and Information Management at Babson College. She is also the Founding Faculty Director of the Kerry Healey Center for Global Healthcare Entrepreneurship and is Co-Founder and COO of Match Medical Practice Solutions, a healthcare revenue cycle management firm. Professor Glover studies the use of healthcare improvement and innovation practices to achieve more effective, efficient and equitable care via hosptials and health startups. Professor Glover completed her postdoctoral studies at the Sociotechnical Systems Research Center at Massachusetts Institute of Technology (MIT), Ph.D. and M.S. in Industrial and Systems Engineering at Virginia Tech, B.S. in Industrial and Systems Engineering at Georgia Tech, and B.A. in Mathematics at Albany State University (GA). Prior to her academic career, she worked as an consultant with Stockamp and Associates, implementing revenue cycle and process improvements in hospital settings.