"...For leadership, we needed to shift our thinking...We taught that most people rely on linear thinking. They see a problem and want to point it back to one factor. Linear thinking follows quick, snap decisions without much analysis. Instead, we needed to use systems thinking. We had to see the interconnection between various parts of the system. Systems thinking helps see the full business systems, not just the individual parts. Solutions had to account for the full system. This would help them develop higher-level thinking. They started to see the forest and the trees instead of getting stuck in the weeds." (Entrepreneur, 10 May 22)