Tax season is here! We've moved to a 100% virtual model and we are on track to open for clients on February 6. In the mean time, you should be:
- Completing your training and IRS exam so you are certified by Feb 6
- Attend a "tech training" meeting so you are ready for the virtual format
- Sign up for shifts
At the tech training meeting, we will also talk a bit about communication skills. These will be more important than ever as we do much of our client communications via phone. In preparation, please watch this video before the meeting: https://youtu.be/_kz6pLW7fYA
Many of the VITA sites throughout Baltimore have decided not to open this season so our services are going to be more in demand than ever before. Virtual VITA will be challenging, but we've got the grit to get it done!