Action Required: Quick Fix for eduroam Connection Error

The Wi-Fi Issue

Affected Service: eduroam Wireless Network

Time of Status Update: Beginning Thursday 7/30

Due to a recent update from an external security provider, some laptops and mobile devices may show an "authentication failure" message when trying to connect to the eduroam Wi-Fi network. 

Don’t worry, the eduroam network itself is working fine! Affected devices just need a quick profile update to reconnect securely.

How to Fix It in 2 Easy Steps

If your device is getting an authentication error, follow these steps to restore your connection: 

For Personal devices:

1. Forget the Network: Go to your device’s Wi-Fi settings and select “Forget” or “Remove” the eduroam network.

2. Reconfigure: Access the eduroam setup tool available via the Eduroam FAQs to reestablish a secure network connection to all of your devices (macOS, Windows, iPhone, iPad, Android, Chromebook, and Linux). 

For UMBC Managed machines:

• Mac: Open the UMBC Self Service App and search for the eduroam installer. Click Install and follow the prompts.

• Windows: Open the Software Center App and search for the eduroam installer. Click Install and follow the prompts.

Need Help?

If you need assistance, please contact the Technology Support Center at UMBC Help or  410-455-3838.

Thank you for your patience and understanding.