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Division of Information Technology (DoIT)
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RT - NEW tagging option for tickets
RT ticket tagging
Whether it's a blog, a wiki, or even Twitter, when you have a system with a lot of information, some method of tagging that information with easy-to-remember words or phrases makes it much easier...
December 18, 2019
04-18-2019 10:00 pm Downtime for RT
As part of our ongoing commitment to security, DoIT's systems staff will need to take RT offline for approximately 30 minutes at 10:00pm tonight to perform some system maintenance. I apologize...
April 18, 2019
Lunch and Learn With Request Tracker Features Huge Turnout
Users group learns of new features and effective practices
In early October, the Request Tracker (RT) users group met in the newly renovated Engineering Room 023 for an informative session on RT’s upcoming features and overall integration within UMBC....
October 17, 2016
How DoIT & OGC Upgraded an 8 Year Old Website
Brand new website features BOX integration and RT support
Brian Thompson, Assistant Dean of the Graduate School and an affiliate member of the Office of the General Counsel (OGC), had a problem. The 8 year old OGC website just wasn't doing its job of...
August 3, 2015
RT - Request Tracker downtime on 8/7/2015
On Friday, August 7th starting at 6pm RT (Request Tracker) will be taken down for system maintenance. The maintenance window will allow staff to apply needed security and application...
July 31, 2015
6-9-2015 RT update
I would like to share a few updates to the RT community. First I would like to encourage you to look at this DoIT success story. Financial Aid leveraged the RT front-end form for their Walk-In...
June 9, 2015
DoIT Student Intern Published in Educause Review
Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called Beyond the IT Help Desk. EDUCAUSE® is a nonprofit association and the foremost...
August 6, 2013
DoIT News Moving to myUMBC Groups
As of today, the DoIT News will be published through the DoIT Group on myUMBC, which in turn feeds the new DoIT site at doit.umbc.edu. As such, we will no longer be maintaining this Movable Type...
July 3, 2012
RT System Upgrade June 13
The UMBC Request Tracker system upgrade from version 3.8.7 to version 4.0.5 will occur on Wednesday, June 13, 2012. This will necessitate a system downtime from 5:30am until 7:30am to perform the...
June 4, 2012
Resolved: Slow RT (Request Tracker) Performance
UPDATE DoIT staff have identified an issue with the system storage which has been fixed. Please contact DoIT if you are still experiencing the slowness identified earlier today. DoIT has...
January 17, 2012
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