From Empathy to Action: A Journey Through UMBC-Shady Grove’s Social Work Program
A Student Success Story
Choosing a career in social work often comes from a place of deep compassion—and for UMBC graduate Olivia Tinong '25, social work, that calling was clear. In a recent conversation, Olivia shared what drew her to UMBC's Social Work program at The Universities at Shady Grove, how her experiences shaped her perspective, and what she hopes to accomplish in the field.
What inspired you to choose the Social Work program as your major at UMBC-Shady Grove?
Olivia Tinong: When I discovered the Social Work program at UMBC-Shady Grove, it stood out to me because of its emphasis on combining real-world experiences with academic knowledge. I wanted to be part of a program that values empathy and action. I’ve always been passionate about helping others, but what truly inspired me was seeing the direct impact social workers have in people’s lives. I actually participated in 096 Community Service & Learning Practicum, which was a community asset mapping course. Even though it was a zero-credit class, it gave me a solid introduction to the field—its core values and principles. It helped me understand how social workers make a difference in both individuals’ lives and in communities.
Can you share a specific moment or experience during your time in the program that had a significant impact on you?
Olivia: A powerful moment for me was volunteering at Progress Place in the summer of 2022. We served meals to individuals experiencing homelessness, and that experience changed my perspective. I realized how important it is to see the humanity in every person, regardless of their circumstances. That day, I knew I wanted to work with vulnerable populations and make a difference, even in small ways. Social work is about advocacy and seeing people as whole beings. Many face challenges like substance use or mental health struggles. Being present and offering something as simple as a meal reminded me of the power of service and reaffirmed my commitment to the field.
How have your professors or advisors supported your academic and career goals?
Olivia: The faculty at UMBC have been amazing. They’re not just educators—they’re mentors. My mentor helped me plan out my career path and encouraged me to take on opportunities I never thought I could handle. Their real-world insights brought everything we learned in class to life.
What skills or knowledge have you gained that you feel will be most valuable in your future career?
Olivia: The program has taught me to approach challenges with compassion and critical thinking. I've learned about policy, advocacy, communication, interviewing techniques, and case management. I feel fully prepared to step into the field. My field experience gave me the confidence to work with diverse populations and understand systems like criminal justice, child welfare, family services, veteran services, healthcare, and more. I feel ready to support individuals while also advocating for broader change—on micro, mezzo, and macro levels.
Can you tell us about a memorable project or internship that shaped your understanding of social work?
Olivia: My current internship at Montgomery County Correctional Facility has been eye-opening. When a friend asked why social workers were needed in jails, it sparked a teaching moment. Social workers play a huge role in helping incarcerated individuals re-enter society—securing documents, housing, employment, and healthcare. They also support mental health and addiction recovery, and advocate for rehabilitation over punishment. It's about healing and giving people a real shot at long-term success.
How has the UMBC community helped you grow personally or professionally?
Olivia: UMBC-Shady Grove has been incredibly supportive. Through the Social Work Student Association, networking events, and classroom connections, I’ve grown so much. The program encourages collaboration and reflection, which has helped me become more confident and self-aware.
What advice would you give to someone considering Social Work at UMBC-Shady Grove?
Olivia: If you’re thinking about it—go for it. It’s a challenging program, but it prepares you for a meaningful career. Take advantage of your field placements and don’t hesitate to lean on your professors and peers. They’re there to help.
What are your career aspirations, and how has the program prepared you?
Olivia: I want to become a licensed clinical social worker and open my own behavioral health practice that offers culturally responsive care. UMBC gave me the foundation I need—both the knowledge and the hands-on experience—to pursue that dream with confidence.
Closing Thoughts
Olivia Tinong’s story is a powerful reminder of the impact that thoughtful education and compassionate service can have—both on individuals and the communities they serve. Her time in the Social Work program at UMBC-Shady Grove has prepared her not only with knowledge but with a deep sense of purpose. For anyone considering a future in social work, Olivia’s journey shows what’s possible when empathy meets action.