Customer Service is No Different in Higher Education
In this session, you will learn how to identify your customers and their expectations. You will learn how to identify behaviors that constitute excellent service, recognize various modes of communication and when to use each, practice good customer service techniques, and develop a personal action plan to improve customer service back on the job.
This workshop will be facilitated by Michael Noll, Senior Consultant, Organization and Employment Development, from University of Maryland, Baltimore.
Registration is limited. Please register by October 29th.
If you register for a workshop and your attendance plans change, please email us at hrtraining@umbc.edu.
Please arrive early so we can begin promptly at 1:00 p.m.