Have you ever run into the situation yourself, or know a manager or supervisor who talked with an employee once, twice, maybe even three times about correcting a performance issue, yet nothing changed? Or, the changes made were only temporary, and the person reverted to his/her old ways. When it happens, we often get angry or upset and wonder why the employee just doesn’t get it. However, the real problem may be that we failed to get the employee to recognize and agree that they need to improve and change.  Unfortunately, it happens all the time.

In this session, you will learn why gaining employee agreement that a performance issue exists is the most crucial step in the coaching process. You also will learn how to accomplish the step without making the situation worse by chewing out, taking to task, or threatening the person to improve their performance.

Participants will learn: 

• What coaching is – and what it is not.
• The difference between problem-solving and performance improvement coaching.
• A 7-step process for coaching any performance improvement meeting.
• The importance of exploring consequences to gain employee agreement.
• How to keep the conversation a dialogue.