In his new book, Empathy Machines: This American Life, Podcasting, and the Public Radio Structure of Feeling, Jason Loviglio, professor of media and communications, critiques and analyzes the making of and the impact of one of his favorite shows on National Public Radio (NPR), “This American Life”—a radio show turned podcast that received the 2021 Pulitzer Prize in Audio Reporting. “This American Life,” created and hosted by Baltimore-native Ira Glass, became a listener favorite for its magical way of weaving stories about everyday people into larger human issues, sounding more like a sympathetic, curious neighbor instead of a serious professor. The irony is not lost on Loviglio, who thanked his students in the book for reminding him that accessibility ensures that the public, his students, and their families, not only academic editors, understand the research. He wants this young audience to learn about radio and be inspired to research their own media and communications passions.
“The people I have had the honor of calling my students over the years have done more than anyone else to help me learn how to communicate ideas about communication and media clearly and simply,” writes Loviglio in his acknowledgements. “The MCS undergraduates are among the least pretentious and least entitled people I’ve ever had the pleasure of working with. Too numerous to name here, I give a collective thanks to you for the lessons of clarity you’ve taught me and for the laughs.”
Long before Loviglio became an author and the co-editor of Radio Journal: International Studies in Broadcast and Audio Media and of The Routledge Companion to Radio and Podcasting Studies, he was a young kid in love with “weird radio shows,” notes Loviglio. “I remember listening at night to my red transistor radio when I was little, maybe 9 or so. I put it under my pillow so my parents wouldn’t hear it,” says Loviglio. “I mostly listened to weird nationally-syndicated late night public radio shows, like Dr. Demento and local sports talk shows.”
While he doesn’t expect students to fall in love with radio as he did, in his History of Media class, he wants students to understand the power and importance of radio long before stories were mobilized in the palms of our hands 24/7 worldwide. Loviglio encourages students to look beyond Google and instead find people whose lives were shaped by radio.
He wants students to explore what radio meant in everyday life and how it conveyed and reflected emotions such as fear, danger, excitement, and joy—functioning as empathy machines that inspired deeper forms of storytelling and laid the groundwork for public radio and podcasts.
Q: What are empathy machines?
A: I think it’s safe to say that public radio has been explicitly understood as an empathy machine at least since the radio show “This American Life’s” debut in 1996. If we allow for synonyms of empathy, then radio has been understood this way for a lot longer. There’s a longer history regarding various media of communication as uniquely efficient machines for producing empathy. Most famously, of course, is the novel. And before that, oral storytelling. The idea of radio as an empathy machine stems from a specific history referred to as the technological sublime.
The notion that we can invent and communicate our way into equality is central to the way we understand Western history since at least the printing press. The book, particularly the novel, has been hailed for its powers to impart democracy and empathy. This history is opposed by an equally compelling one in which the machine represents the antithesis of democratic values of participation and empathy. A dominant theme in media history is the role of technology as an extension of human values, such that we no longer hear the metaphors in our arguments.
Q: Did you always know you were going to write about “This American Life” instead of general radio?
A: It wasn’t until a couple of years ago that I realized the best way to tell the story of public radio and podcasting was through NPR’s “This American Life.” It was first produced in 1996 by WBEZ, Chicago Public Radio, and then picked up nationally by Public Radio International. It became a massive show.
“This American Life” is also one of the first shows to start offering a podcast version, in case you missed an episode. Around 2014, “This American Life” started to shift, where more people were listening to it as a podcast. I wrote to Ira Glass last year, and he still calls it a radio show. That’s still his default understanding of it, even now.
Q: Did you have fun writing this?
A: Yes and no. I had fun thinking about it and fun listening to the shows. This is such a great way to tell stories. But it was hard to write because the shows kept changing. My thoughts kept changing. I began writing the book during President Obama’s administration, when I was thinking positively about American history. Then, Trump won.
I didn’t think that because President Obama was elected, it meant that everything was great and we had cured racism. I thought a particular version of liberalism had won. Definitely very capitalistic, definitely very interested in style, maybe more than substance, but there was a story everyone was telling about the country that was designed to make people feel very comfortable. Not only liberals, but also very privileged people, and not particularly political.
Trump winning the 2016 presidential election was a reminder that there is another story. I knew the other far-right story, but I thought that more people were happy for the positive symbolic victory that President Obama represented in terms of being biracial and being born to an immigrant father. This educated, cosmopolitan elite could also speak across different cultural registers. I thought that’s what I was writing about. Then the Trump administration began, and I felt I had to write about this darker story. That meant I had to think differently about the long, slow death of liberalism. There was something rotten in the creeping neoliberalism of the era that put some of us to sleep, left others out in the cold, and mobilized a politics of racial grievance on the right.
Q: What was the critique?
A: I’m not speaking for everyone, but people like me: privileged, educated, and progressive but kind of complacent. What did we do for the eight years of the Obama administration and the previous two or three decades of creeping neoliberalism? What were we listening to? Public radio. That’s what we were listening to. That’s the soundtrack of the frog and the pot. The pot slowly heats up, the frog is comfortable, and doesn’t realize it’s slowly boiling. I love public radio. I love “This American Life.” I love podcasting, but I also wanted to look critically at the story we were telling about empathy, who is telling the story, and who is the story about?
Important exceptions long persisted at the margins of the public radio industry. “Latino USA” is the longest-running public radio Latino news and cultural program in the United States. It is unique in that it has people of color behind the microphone. It is designed by the people that it speaks to, but most of public radio is not that way. In contrast, “This American Life,” in a way, is the epitome of white liberalism. It’s really beautiful storytelling, but in the service of this kind of sound effect of liberalism and empathy, instead of something a little bit more gritty and radically engaged that maybe we should have been trying to tune into.
“I use “This American Life,” as a bridge, because of the way that it really epitomizes…radio, as a place for sonic innovation, experimentation, the primacy of the local, the intimacy of the familiar, weakly voice…
Then what happens is it becomes a national phenomenon…turning into inside the beltway, political relevance, and increasing market share…driven by an increasingly robust audience research, which discovers…that the folks who listen to public radio are disproportionately…highly educated, higher earners, and that in order to sustain a system that relies on donations…the programming has to not only appeal to them, but the variation between programs has to be minimal…which is borrowed from commercial radio.
Jason Loviglio
Professor of media and communication studies, on the "Cultural Studies" podcast. https://culturalstudies.podbean.com/e/jason-loviglio-on-radio-and-podcasts/
Q: Did the mindset about who gets to tell the radio story shift during or after the social justice protests of the summer of 2020?
A: Yes. That is when it all falls apart. The whole public radio storytelling format starts to collapse in the late 2010s because most of these shows are run by white producers and white on-air talent who are telling stories about others. All the contradictions just start to crash into each other, and a lot of the shows go off the air. There are all these awkward moments of reckoning. Shows changed. One week, the radio show “Invisibilia,” an NPR podcast about the unseen forces that shape human behavior, like ideas and beliefs, was being produced by all-white women from NPR, The New Yorker, and Slate magazine. Then, in part due to the collapse of the specific logic of empathy that animated the show, there is a switchover to new hosts—two women of color, who cheerfully embraced a more politically engaged set of feelings, like confrontation and discomfort. The show was canceled in 2023, suggesting that the format could not bear certain kinds of changes to its structure of feeling.
The same thing happened with “Reply All,” a popular podcast about the internet and digital culture, created and hosted by Alex Goldman and PJ Vogt, two white men from New York City. They had a massive implosion. Goldman and Vogt were called out for perpetuating plantation culture in the workplace, where leadership and decision-making are dominated by white executives or managers, right in the middle of doing an exposé on Bon Appétit, a high-end food culture magazine, for doing precisely the same thing. “Reply All” was calling out a white-run magazine, and the people who were doing a lot of the grunt work but not getting paid were people of color and young people, who spoke up about the hypocrisy. That show collapsed in a couple of weeks.
It’s really a radical moment because radio shows and podcasts don’t get to tell the same stories without ever changing who gets to tell the stories. You don’t get to pretend you care, but not change. And so things really start to feel the strain by 2020.
Q: Are shows today more liberal or conservative as a result of the shift in 2020?
A: There are many shows today that center on conflict and unhappiness with the status quo—that Trumpism has gone too far. I try to write about how we are in a whiplash between this rhetoric of empathy and the rhetoric of Trumpism, this hostility to the idea of caring for others. I don’t know how many people took the political implications of empathy seriously, but rhetorically, it shaped a good deal of the public radio structure of feeling.
Q: Why did you thank your students in the book?
A: Students are reading less and less, and academics like me want to write clearly, and we usually don’t because we’re not thinking about 17-year-olds. We’re not thinking about the parents of 17-year-olds who might encounter our research in a faculty magazine or a newspaper. We’re thinking about the people who review academic journals or books.
One reason I thanked the students is that in the MCS methods class, students read articles written by MCS faculty. If they’re learning about history, they’re reading something I wrote or something Liz Patton, chair and associate professor of MCS, who writes about media history, identity, and space, wrote. If they’re reading about globalization and representation, they’ll read research byTracy Tinga, associate professor of MCS, who focuses on critical conversations about media, power, development, and digital cultures in African contexts, or research by Fan Yang, professor of MCS, who writes about the intersection of cultural studies, transnational media studies, globalization, postcolonialism/postsocialism, urban communication, and contemporary China. And now, they are reading work on social media and mental health, thanks to our newest colleague, Holly Avella. They’re also reading or viewing the work of Chung-Wei Huang, teaching assistant professor, Kristen Anchor, teaching associate professor, and Donald Snyder, teaching professor of MCS.
Students love reading faculty research, so I want to make sure what I’m writing is accessible to students. It’s a conversation starter when students connect personally with the research.
Q: Do students in your classes listen to the radio?
A: Some do. I think they do so a bit more after they’ve had a class with me. I want to make sure all my classes have opportunities for different kinds of creativity and engagement. In my History of Media class, I have students think about radio and pay attention to what is on the radio by having them interview a grandparent or someone older in their lives about their experiences with the radio. Students create small stories by conducting interviews and editing them into short radio diaries in a style similar to “This American Life.”
A lot of our students are immigrants or international students, and even more are children or grandchildren of immigrants. Radio remains especially important in much of the world, particularly in the Global South and in regions shaped by uneven development. This assignment helps students learn about their grandparents, and for some, it becomes the most meaningful conversation they have ever had with them. I’ve had students come back and tell me, “My grandfather died, and I have this recording of us talking for your assignment. It’s the only thing I have of him.” That’s why I really value this assignment.
Q: Is listening to the radio really a thing of the past?
A: Video games and gaming culture are increasingly central to sound studies because so much of these experiences are built around audio design. Many major games are intentionally structured to sound like radio, as in Grand Theft Auto, which features more than a dozen in-game radio stations with full playlists. In this sense, radio continues to shape not only podcasting but also video games, providing a template for how soundscapes are constructed for audiences. Even though radio may seem obsolete or old-fashioned, it remains one of the dominant frameworks through which people understand and design contemporary sound culture.
Register to attend an interview with Loviglio on July 21, 2026, at the Ivy Bookshop in Baltimore City, hosted by Aaron Henkin, award-winning public radio producer and podcaster. Read more UMBC Humanities Books stories.