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IMPORTANT
RT will be down at 6pm for @20-30 minutes this Friday evening to allow DoIT systems folks to update the server. Please contact me if you have any concerns. Thanks Joe Kirby kirby@umbc.edu
January 16, 2024
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1:19 PM
IMPORTANT
In order to facilitate a mandatory upgrade to the RT server environments, it will be necessary to take down the RT (Request Tracker) system. The system will be down from Friday, January 13, 2023...
January 12, 2023
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11:43 AM
IMPORTANT
RT will be down beginning 5pm on 8-12-2022 (Friday evening) until 8am on 8-13-2022 (Saturday morning). This downtime is needed to apply security and performance enhancements. Joe Kirby, AVP...
August 2, 2022
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5:54 AM
IMPORTANT
The DoIT staff will be doing maintenance on the RT system between 8pm and 9pm on 6-20-2022. During this time there will be no access to RT. Please contact me if you have any questions. Joe...
June 17, 2022
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2:34 PM
IMPORTANT
Request Tracker (RT) will be upgraded from RT 4.4 to RT 5.0. This upgrade will require downtime on Saturday, August 7, 2021 between 8:00 am and Noon. This Google Presentation will provide...
July 28, 2021
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5:58 PM
RT ticket tagging
Whether it's a blog, a wiki, or even Twitter, when you have a system with a lot of information, some method of tagging that information with easy-to-remember words or phrases makes it much easier...
December 18, 2019
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6:22 AM
IMPORTANT
As part of our ongoing commitment to security, DoIT's systems staff will need to take RT offline for approximately 30 minutes at 10:00pm tonight to perform some system maintenance. I apologize...
April 18, 2019
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10:28 AM
Users group learns of new features and effective practices
In early October, the Request Tracker (RT) users group met in the newly renovated Engineering Room 023 for an informative session on RT’s upcoming features and overall integration within UMBC....
October 17, 2016
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12:38 PM
Brand new website features BOX integration and RT support
Brian Thompson, Assistant Dean of the Graduate School and an affiliate member of the Office of the General Counsel (OGC), had a problem. The 8 year old OGC website just wasn't doing its job of...
August 3, 2015
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10:21 AM
On Friday, August 7th starting at 6pm RT (Request Tracker) will be taken down for system maintenance. The maintenance window will allow staff to apply needed security and application...
July 31, 2015
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6:13 AM