RT - Request Tracker

This will allow for any issues or enhancements associated with the actual RT system itself. (e.g. new queue, new custom field, new workflow, etc.)

RT provides a Self-Service User interface for the campus community. This access allows for self-service options to create new tickets and review past tickets whether still opened or closed. This FAQ will assist those using the self service options

RT has many additional options beyond the Self-Service User for those designated as support staff.