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RT - Request Tracker
Institutional Group •
Request Help for RT-Request Tracker
This will allow for any issues or enhancements associated with the actual RT system itself. (e.g. new queue, new custom field, new workflow, etc.)
FAQ's for the Self-Service User
RT provides a Self-Service User interface for the campus community. This access allows for self-service options to create new tickets and review past tickets whether still opened or closed. This FAQ will assist those using the self service options
FAQ's for the Support Staff
RT has many additional options beyond the Self-Service User for those designated as support staff.
Using FAQs to Help Users Help Themselves
A Free, On-campus "Simulcast" of A SIGUCCS Webinar
FYI As promised during Andrea Mocko's 1/14/16 "Lessons Learned from the TSC," she and John Fritz will reprise a popular workshop and proceedings paper from the Special Interest Group -...
About This Group
RT - Request Tracker is used by UMBC to keep track of tasks, issues, and campus collaboration in the form of request tickets.
Reporting via REX
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