Files

• Success Stories
• FAQ's for the Self-Service User

  RT provides a Self-Service User interface for the campus community. This access allows for self-service options to create new tickets and review past tickets whether still opened or closed. This FAQ will assist those using the self service options
• FAQ's for the Support Staff

  RT has many additional options beyond the Self-Service User for those designated as support staff.
• January 22,2015 Slide Presentation

  The slide presentation with links to various functions for presentation purposes.
• Reporting via REX

  Welcome to Report Exchange (REX) the UMBC data warehousing and reporting system for RT- Request Tracker.  For more information on REX you can see our website. Login information: When...
• Request Help for RT-Request Tracker

  This will allow for any issues or enhancements associated with the actual RT system itself. (e.g. new queue, new custom field, new workflow, etc.)