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DoIT's Technology Support Center Hiring Additional Students

Are you available in the morning? Come work for us!

The DoIT Technology Support Center is looking to hire additional consultants to work during the mornings for the Spring semester. Please see our job description below and visit our job posting on...

February 11, 2014 · 8:57 AM

DoIT Update on Recent Webmail, Blackboard Issues

Load Balancer "Root Cause" to be Reviewed This Semester

To the UMBC Campus Community, Over the past 7-10 days, DoIT has been troubleshooting technical issues with the Cyrus campus Webmail system and Blackboard. Initially, we saw these as separate...

January 24, 2014 · 3:14 PM

Blackboard Known Issues Resolved

Creating & Reusing Assessment Issues Working Normally

1/22/14 Update We appear to be back to normal now. 1/21/14 Update Spoke too soon. We're not seeing as many cases of export/import issues (#2 below), but we are still seeing issues...

January 17, 2014 · 6:14 PM

DoIT's Technology Support Center Hiring Additional Students

Come work for us!

The DoIT Technology Support Center is now hiring student consultants for the Spring semester. Please see our job description below and visit our job posting on UMBCworks to apply. TSC Student...

January 8, 2014 · 10:43 AM

RT database upgrade completed

RT's database has been successfully migrated to new hardware. Many thanks to all in DoIT who contributed to this upgrade with special thanks to Jeremy Gude who performed all the database efforts....

December 19, 2013 · 9:28 PM

Reminder-RT ticket system downtime notice for 12-19-2013

RT will be down tonight from 6pm-9pm for hardware and database upgrades. If an issue arises during the downtime please call the Technology Support Center (TSC) at 410-455-3838. Their Thursday...

December 19, 2013 · 11:21 AM

RT issue on 12-16-2013

Please be aware that the RT (Request Tracker) system experienced an issue with ticket correspondence this morning. Although a ticket was created the pertinent info about the issue was not...

December 16, 2013 · 1:48 PM

DoIT Update: Winter 2014

DoIT Update is a selection of campus IT news and events emailed 3-4 times a year, typically around the start and end of each Fall and Spring semester. For more information, visit doit.umbc.edu....

December 13, 2013 · 11:42 AM

DATE CHANGE-RT ticket system downtime notice for 12-19-2013

I apologize for any confusion created by the change from 12-14-2013 6am-2pm to 12-19-2013 6pm-9pm, however some logistical challenges have necessitated us to reschedule. The good news is that our...

December 11, 2013 · 10:31 AM

RT ticket system downtime notice for 12-14-2013

Request Tracker (RT) has been in place almost 5 years now running on the same hardware. Over the next 6 months DoIT will be upgrading the hardware and application staring with Phase 1 for the...

December 10, 2013 · 2:24 PM

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