Chair Conflict Resolution Workshop Part I
Strategies, Techniques and Tools For Resolving Conflict
We are excited to announce that Sally Klingel, Director of Labor-Management Relations Programs at the Scheinman Institute at Cornell University is returning to UMBC to work with UMBC Department Chairs and Associate Deans to enhance our conflict resolution skills as academic leaders. Building upon the general conflict resolution sessions Sally provided to us in April 2019, and participant feedback, this new two-part series will allow us to take a deeper dive.
Part I will be on Thursday, January 23, 2020 and Part II on Thursday, March 12, 2020. Participants will work on their own individual conflict situations during and between training days; and instruction will incorporate anonymous versions of participant conflicts. We ask participants to attend both sessions.
Below are the Learning Objectives and Topics that we will cover across the two-part experience:
· Learn to distinguish between conflict, coaching, and counseling responses to workplace issues
· Be able to diagnose the level, type, and severity of interpersonal conflicts in the workplace
· Be able to implement a problem-solving approach to dealing with conflicts at individual and group levels
· Practice questioning and feedback techniques to de-escalate conflicts and work toward acceptable working relationship agreements
· Interpersonal conflicts vs. work performance issues
· Diagnosing and scoping conflicts in the workplace,
· Negotiation and problem-solving techniques to resolve conflict
· Dealing with challenging conversations
· Feedback techniques for building respectful relationships
Breakfast and lunch will be provided at this event