Webinar: From Conflict to Connection
Handling Difficult Behaviors in Tough Conversations
Wednesday, August 9, 2023 · 2 - 3 PM
Online
Hard conversations are made harder by challenging behaviors that derail your conversations. You’re already stressed about having the conversation and it only creates more frustration. And now you feel more overwhelmed and lost at how to proceed. In this webinar, learn expert tips and strategies to address difficult behaviors head-on, diffuse tension, and build rapport. You’ll walk away with tangible ways to both prevent these behaviors as well as proven techniques to navigate challenging interactions with confidence and achieve positive outcomes.
Attendees will learn:
- How to identify difficult behaviors
- Techniques to prevent difficult behaviors
- Practical strategies to de-escalate and manage challenging behaviors
- Scripts for addressing behaviors and fostering positive outcomes
- How to build rapport and create meaningful connections, even in challenging interactions
Visit the HRDQ website to register.
HRDQ-U is a free learning community for trainers and facilitators, coaches and consultants, organization development professionals, managers, supervisors and leaders; really anyone who shares a passion for soft-skills training and performance improvement. We bring exciting content to you through live webinars from subject matter experts and thought leaders.