Webinar: Mousify your culture. Magnify your results.
Wednesday, September 6, 2023 · 2 - 3 PM
Online
People think that everything Disney touches is magic. It isn’t. It’s method. More specifically, it’s a methodical culture intentionally, aggressively focused on five components: Purpose, Priorities, People, Platform, and Process.
In this Disney inspired session, Lenn Millbower, a 25-year Walt Disney World training leader and the author of the book Care Like a Mouse, reveals strategies and tactics Walt Disney World has used to align those five components throughout the organization. The result? Method that creates magic. You can then methodically align your culture and to create your own organizational magic.
In addition to training and HR professionals, independent consultants, and managers that deliver training; this session is also for leaders looking to implement change within their organization, and managers who want to increase engagement among employees.
Attendees will learn:
- How to engage your employees through a Disney-like simple-to-comprehend service Purpose Statement that aligns all employee tasks to the larger service goal.
- To identify the Priorities required to align leaders and employees, and their assigned tasks, to the Purpose behind those tasks.
- How to estimate your effectiveness at, or the need to further enhance, people-focused strategies for developing, focusing and engaging employees in the delivery of amazing customer service.
- To explore a process for “plussing” your existing offerings so that they always exceed your customers’ expectations.
Visit the HRDQ website to register.
HRDQ-U is a free learning community for trainers and facilitators, coaches and consultants, organization development professionals, managers, supervisors and leaders; really anyone who shares a passion for soft-skills training and performance improvement. We bring exciting content to you through live webinars from subject matter experts and thought leaders.