Webinar: Customer Centricity
Five Strategies for Everyday Leaders
Wednesday, March 13, 2024 · 2 - 3 PM
Online
In today’s fast-paced and changing world, the need to understand those you serve continues to shift. The impact of your organization’s success relies on how you meet these needs. Our Journey at the Naval Acquisition Career Center started by understanding that we need to focus on our people, internally and externally. Join us for our interactive webinar, where we will share insights and lessons in our Journey towards customer-centricity.
This live event is free. A recording will be available after the event with an HRDQ-U Membership for Learning Professionals.
Attendees will learn:
- Actions to consider when shifting from customer service to a customer-centric organization.
- The power of gathering data in a variety of ways.
- How the voice of the customer can redirect your work and strengthen your strategy.
- Steps everyday leaders can quickly implement in their workplace and create a shift in how they serve the changing needs of customers and stakeholders.
- The power of organizational values in your culture.
Visit the HRDQ website to register.
HRDQ-U is a free learning community for trainers and facilitators, coaches and consultants, organization development professionals, managers, supervisors and leaders; really anyone who shares a passion for soft-skills training and performance improvement. We bring exciting content to you through live webinars from subject matter experts and thought leaders.