57% of people would do almost anything to avoid a difficult conversation, according to a 2015 study by Chartered Management Institute. It’s only human nature to feel anxious or rattled leading up to, during, and after a hard conversation. In this webinar, you’ll discover how to stay calm, assertive, and in control – even with the most difficult people – while keeping yourself safe and getting your needs met. By using communication skills that therapists and mediators regularly use, you can keep discussions productive and on track. As a licensed therapist, executive coach, and facilitator who has guided countless others through hard conversations, I’ve helped people learn how to confidently communicate in a variety of situations. In this interactive session, you’ll leave with specific skills, not just theory, that you can adapt and implement immediately. Because when done right, these conversations can transform stress into stronger relationships and greater collaboration.

Attendees will learn:

• The 3 things you need to prepare for any difficult conversation.
• How to change your view of difficult conversations altogether.
• How to use strategic empathy skills to respond to difficult behaviors.
• How to keep even the most difficult conversations on track.