Webinar: Measure Soft Skills to Show Your Return on Learning
Learning is a strategic business tool, and measuring the Return on Learning (ROL) demonstrates the impact L&D has on the organization. While tracking technical skills by testing and demonstration is tangible, it’s the high-level soft, or life, skills such as critical thinking, empathy, communication, and an ability to deal with the ambiguity that is harder to evaluate and determine the fiscal impact. Have you ever found yourself in a situation where a learning solution was implemented and resulted in a positive outcome but was told you unable to measure the impact? You can and should since the solution affects performance and does have a measurable impact. This session will highlight metrics and techniques you can use to evaluate and put a cost on the impact learning solutions have regarding the performance environment within an organization.
More than traditional ROI, where the expenditure cost in terms of software, trainers, and tools to create learning is measured against the return (profit and revenue), ROL measures the cost of the problem and its impact on the organization against the cost of creating and delivering the learning solution. From attrition to leadership communication, you can measure solutions that provide a clear and effective impact on business processes and people. This session will discuss 2-3 case studies that address learning solutions used to generate discussions beyond ROI and conclude with a free measurement tool provided to you to populate fiscal results.
Participants will learn:
- How to describe 3 or more of the life skills detailed in the presentation.
- 3 or more of the metrics used to measure life skills.
- How to populate a possible ROL value based on case study data using the calculator provided.
- How to describe the value ROL brings to a Learning & Development team.