This set of 1-hour modules is appropriate for anyone in a supervisory role. The first module will help you understand the essential responsibilities you have when directing others and the practices you should employ in order to meet those responsibilities. Module two will help you identify those tasks which can be handled by others familiar with your work so you can focus on the more time-consuming and demanding responsibilities on your list. Module three introduces best practices for confronting your direct reports about difficult behavior from employees. Module four describes what diversity is, including its benefits. It also covers how to prepare to manage a diverse team by understanding key diversity issues and setting ground rules. Also, it delineates techniques for managing a diverse team. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

•    Directing Others: mgmt_15_a01_bs_enus
•    Delegating: mgmt_15_a02_bs_enus   
•    Confronting Difficult Employee Behavior: mgmt_15_a04_bs_enus   
•    Managing a Diverse Team: mgmt_15_a05_bs_enus   

Visit the UMBC SkillSoft website for a Quick Start Guide, FAQ’s, and the link to log in to SkillPort. 

For more information about SkillSoft and the Business Exploration Series courseware, click here.

To schedule a department presentation about using SkillSoft for professional development, call ext. 5-6262 or e-mail hrtraining@umbc.edu.