On August 11, 2014 I posted a news article indicating the availability of the rt-dev-new.core.umbc.edu test area fro RT 4.0.21. This version is primarily a security and minor bug patch. I have...
Please note that RT-Request Tracker will be down on August 22, 2014 from 6pm - 8pm for systems maintenance. Please contact me if you have any questions. Joe Kirby
UMBC is currently on version 4.0.6. BestPractical, the RT vendor, has provided numerous patches and upgrades with the latest being version 4.0.21. DoIT has applied these patches to our...
DoIT has contracted to have RT's vendor support provide a performance review as the growth of RT over the last 5 years has impacted our day to day use. Just to provide some background for the...
DoIT upgrading the RT web server hardware week of 6-15-2014
DoIT staff will be upgrading the Request Tracker (RT) web server hardware the week of 6-15-2014. The exact day/time has not been finalized yet but the downtime is estimated to be very minimal...
As most of you know RT has been experiencing some performance issues which have been hard to diagnose. DoIT has increased the computing power several times since the upgrade in December for the...
RT experienced an issue this morning between 8:30am and 9:00am which prevented access. The tech staff rebooted all the services and this cleaned up whatever was causing the issue. While we cannot...
RT's database has been successfully migrated to new hardware. Many thanks to all in DoIT who contributed to this upgrade with special thanks to Jeremy Gude who performed all the database efforts....
RT will be down on 12-19-2013 6pm-9pm. A version of this new setup is available for testing. You can access the test RT system by: 1. Get into the VPN. (vpn.umbc.edu). This is for non-production...
Please be aware that the RT (Request Tracker) system experienced an issue with ticket correspondence this morning. Although a ticket was created the pertinent info about the issue was not...
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#1.18.20.0 - 6116 - production - prod2 - general-public