I apologize for the confusion but logistics have created a need to move the original date and time from 12-14-2014 6am-2pm to 12-19-2013 6pm-9pm. The database server will be updated the evening...
This is a reminder that the database server will be updated the morning of December 14, 2013 starting at 6am with an anticipated completion by 2pm. A version of this new setup is available for...
I wanted to reach out to this group and provide an update on some system upgrades scheduled for RT over the next 8 months or so. RT has been in place almost 5 years now running on the same...
For those of you who wish to have your RT-at-a-Glance refresh often and yet have a large number of dashboard items you desire from time to time, there is an option to have the best of both...
Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called Beyond the IT Help Desk. EDUCAUSEĀ® is a nonprofit association and the foremost...
Although a minor detail to some, many, including the Library, have indicated that the assignment log within the ticket only showing the Campus-Id is not helpful since the current owner may not be...
DoIT/RT Community 'Behind the Scenes' Success Stories
Since the initial roll-out of RT in DoIT, Finance, and HR, many other departments such as the Registrarās Office, Graduate and Undergraduate Admissions, Parking Services, and Residential Life have...
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#1.18.20.0 - 6116 - production - prod2 - general-public